Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 2023, contract was signed to build and execuyte a DADU on our property- failure to perform, failure to adhere to schedule and costs and the business has not been helpful or open on costs incurred as well as charging for items/services not rendered.

  Business Response

  Date: 04/25/2024

  Chronology and Brief Summary of Events related to Project 

  We signed a contract with the client on April 14, 2023. 
  
  This included creating all the designs, plans, and submittal documents necessary to construct a **** on the property. (This included a completely new septic design that was not part of our original contract.) Prior to signing the contract, the client was made aware they would likely face costs related to this required scope. Despite the complexity and need to bring all the appropriate trade partners to the project, CADRE completed and submitted for permits on June 20, 2023. 

  On July 20, 2023, the client emailed CADRE after receiving a 24k change order for the required ************* and Installation. The client said that the project was now over budget, and CADRE set up a call to value engineer where applicable. This call was completed on July 26, 2023. The client requested to remove certain scopes from the CADRE agreement and take on themselves. Both parties agreed to move forward. CADRE allowing the client to take over the scopes they selected from a shared sheet CADRE created. 

  After receiving one comment on September 8, 2023, a re-submittal was created after receiving required information from the original home developer on infiltration trench specifications.  The package was re-submitted on September 22, 2023.

  The Building Permit was subsequently approved on September 29, 2023. 

  The corners of the building were surveyed on October 18, 2023. 

  Construction commenced on October 30, 2023. 

  The Final Inspection was disapproved on February 24, 2024, but it was noted that the **** was OK to occupy. 
  
  The Final Inspection was approved on March 1, 2024.

  The remaining minor punch list items were completed on April 22, 2024 as there was no other work to complete, and CADRE was subject to the manufacturer's production timeline on the drawer front.  (e.g., 1 cabinet drawer front installed, septic vent pipe covers installed).

  Between the start of construction and the final building approval, general construction moved along quickly. Normal challenges related to material procurement, trade partner availability, and minor errors occurred. All the while, CADRE always agreed to correct and move forward in a professional and financially just manner. CADRE never failed to perform on this contract. Stating the disputed amount as $337,000 is simply erroneous and a misrepresentation of the facts. The client is disputing the final invoice amount and has computed their own figures as to what they deem necessary to pay. 

  CADRE has never stopped communicating with the client or showing up to do the work that is required and bound to within our agreement. CADRE has actually incurred numerous costs totaling several thousands of dollars and decided not to charge the client, even though CADRE is well within its rights to do so. CADRE has attempted through email and phone calls to close out the final invoice and amount due by the client to CADRE. CADRE has reduced its final invoice from 32k to 14k and applied the 18k as a discount in an effort to close the project and respectively move on.

  CADRE received an email from the client on April 12, 2024, stating they would remit payment on the final invoice once the work on April 22, 2024 was completed. The following is a verbatim excerpt from the aforementioned email. "If you want us to close the complaint we will agree to pay a final invoice for $12,500 and close the complaint and no further comments. If not agreed upon, we will pay the higher $14k and remain open to comments on the experience with Cadre in consumer resources".

  The final invoice was released on 4/22/24 after the work was completed, in the amount of 14k, and a deadline was set for payment to be due by 4/23/24, 5 pm. To date, CADRE has not received the final payment due. As of April 25, 2024, the client now states they will only pay $11,339. 

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21450656
  
  I am rejecting this response because inaccurate information, respresentation of events and clear lack of management and services provided to their customer.

  We have met with ********************** on multiple occasions for alignment on schedule, supply chain and budget, all of which were agreed upon, documented and ultimately not followed through by Cadre. The last and final disconnect was on a lower cost alignment on Countertops and remaining work and then when invoiced, Cadre spent more than the last agreed upon amount without our approval- thus resulted in Cadre discounting our final invoice and still leaving a $2,780 different in which we will not be liable for.

  Cadre's performance to schedule is poor at best.

  Cadre's supply chain and buying practice is poor at best.

  Cadre's project management is poor at best.

  Had anyone provided this input prior to our contract we would have went with another contractor. In the world or many many builders this is one I would share warning to consumers in conducting any business with Cadre.

  Final invoice was paid already on 4/26, the comments in email are inaccurate. 

  I consider this business relationship closed and paid in full- in fact we view the partnership and as a consumer as we paid for far more than we should have. When asked for invoices and proof of payments- this also was not provided in which I went to some suppliers directly myself.
  
  Sincerely,
  
  ******************