We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gun Dealers

South Sound Guns

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 27th, 2023, a ******* HAVAK Pro Hunter PH2 6.5 Creedmoor 24" Rifle ********** in Mountain Shadow was ordered online through South Sound Guns. The charge for that order appears as a charge for $1963.73 from Olympic Cerakote.The website, which is now defunct, was at *************************** never received the product nor was I provided a receipt or a tracking number. Repeated attempts at procuring the purchased item or a refund failed. I am seeking a refund ASAP.

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 23, 2024 I paid MAP Enterprises LLC aka South Sound Guns of ****** ** $400 cash for a CZ P10 Compact pistol that was not available at the store but needed to be ordered from a distributor.Repeated attempts to receive physical delivery of said item or a refund of the payment have not been successful. Attached are supporting documents, including a timeline of events.

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jun 7, 2024, I placed an order on the South Sound Guns website (order #****) for a ************** M&P9 Shield EZ, which never arrived, and was supposed to be cancelled and refunded on July 11. I have not received the refund as of today, 7/25.My ATM card was charged for the purchase in the amount of $577.75 on June 8, 2024 under the name Olympic Cerakote.Between 6/14 and 7/10, I called every few days, and was told each time that it should be there any day now.On 7/11, I called to cancel the order. The employee told me that he would take care of it, and the refund would take 3-5 business days.I called again on 7/12 to ask for a receipt for the cancellation, and was told the system will send that out, but he assured me that it was taken care of.On 7/18, I made several calls to the shop with no answer, and left a voicemail with no return call. I also emailed the shop and have not received a reply.As of today, 7/25, I have not received the refund, or the cancellation email.The storefront is closed, so I am unable to go in and talk to anyone. Their ******** **** says they are doing business by phone/email/appointment only.

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had my money for well over a month now and still no gun and no refund. Every time I talk to them they tell me the same thing. It should be this week

    Business Response

    Date: 03/13/2024

    The customer requested a refund last week. Our card processor typically takes 3-5 BUSINESS days to refund to the customer. This was processed and should be in his account at any time. While we appreciate his phone calls and BBB complaint, I cannot speed up the processor. If the customer had come in we could have handled the refund then and there. 

    Customer Answer

    Date: 03/14/2024

     
    Complaint: 21426863

    I am rejecting this response because:

    Sincerely,

    *********************************

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a firearm from Olympic Cerakote DBA South Sound Guns in person on 2/3/2023. the owner **** supposedly placed the order for me through one of their distributors. The business told me that the firearm would be available in 10 business days. Today it is 4/18/2023 and the firearm still has not arrived and no communication has been given. I have called numerous amounts of times to get an update, but they keep stating that the item has shipped since2/10/23. When I ask for tracking information, they state that they do not have one which is absurd considering it is a firearm. On 3/15/23 I received a call from them stating that there was some sort of mix up and that they were able to find the item on a distributor website. I asked if the item was even ordered on the original date of 2/3/23 and the salesperson said he was not sure. Since then, I have not heard anything and have called a few more times wanting an update. The firearm I bought was $765.79. I tried to cancel the item, but they said they would need to charge me a 25% restocking fee for an item that I never received. The business has not tried to resolve the dispute and have been very rude and aggressive. I just want to cancel the item and not have to be charged $191.44 for an item that I am not even sure they ordered. It is very suspicious and almost scam like. I wonder if they do this often where they pretend to order an item and wait until the customer cancels and charges the restocking fee on an item that was never getting there to begin with. I have put in a dispute with my bank and hopefully it will be resolved but I just wanted to report them to the BBB. Please look up reviews on this business and you will find a plenty of unhappy customers because this situation has happened a few times. If there is any advice or help the BBB can provide, I would greatly appreciate it. Thank you for your time.

    Customer Answer

    Date: 05/02/2023

    Hi 
    This complaint has been resolved. 

South Sound Guns is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.