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Business Profile

Radiology

South Sound Radiologists Inc PS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is one of the medical firms using Dynamic Collectors to collect on unpaid bills, furthermore the bill I allegedly owed them should have been covered by ******** at the time. I never received a bill, and had no idea anything was owed. I'm going to expose every medical practice using the wildly unethical and hyper aggressive Dynamic Collectors for unpaid debts as this firm operates on the fringes of the law, doing illegal and improper service, refusing to negotiate reasonable settlements, and pursing aggressive remedies against people with very little means. I have a journalism degree, a platform and an axe to grind and I will expose everyone involved.

  • Initial Complaint

    Date:08/08/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the husband of *****************************, and have been trying to be reimbursed for the $250 that was paid to South Sound Radiology of ******* for services rendered by ***************************** on 09/29/21. ******'s patient number is: 204007-SOSR.The claim was originally denied by her insurance provider Providence Health Plan of OR. because MyDocBill who does the billing for SSR of Olympia, did not follow the Providence Health of OR. procedures by first sending the claim to Allegiance (CIGNA) for repricing first. I paid the $250 from my checking account to SSR of Olympia on 12/29/2021 before I was informed by Providence Health of OR. why the claim was denied. Several other claims were denied, and I contacted Providence Health of OR., and passed on this information and the needed procedures to the individuals I spoke with at MyDocBill. Those claims were resubmitted properly and paid by Providence Health of **** contacted MyDocBill on several occassions being assured that they would resend the 9/29/2021 claim through the proper channels back to Providence Health of OR. On May 6,2022 Providence Health of OR. informed me that the plan paid this claim, and our responsibility was $0.00. I waited a month and did not receive any reimbursement back from SSR of Olympia. I the proceeded to contact MyDocBill to find out what was holding up the reimbursement. After three attempts over the past 3 months, and getting form letters (emails) I am filing this complaint.I have all documentation and copies of correspondence, dates, payments etc.All I am asking for is my reimbursement for the $250.My wife ******, has Alzheimers, and I explained this to the MyDocBill people from the beginning. Please let me know what other information, etc. you need and I will provide it.Thank you,*********************

    Customer Answer

    Date: 09/18/2022

     ID 17689982.    *************************** against South Sound Radiologists Inc.

    Good Morning:

    Thank you for your efforts. Although they did not respond to you directly, once I sent them a copy of your message to me, they did respond. It took 3-4 weeks, but yesterday I did receive a check for the amount of money they owed me. This case is now officially closed.

    Once again, thank you.

    Regards,
    *********************

South Sound Radiologists Inc PS is NOT a BBB Accredited Business.

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