Complaints

This profile includes complaints for People, Pets, And Vets, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

People, Pets, And Vets, LLC has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  People, Pets, And Vets, LLC

  6541 Sexton Dr NW Ste G Olympia, WA 98502-9222

• 

  Aspen View Veterinary Hospital PC

  5925 Constitution Ave Colorado Springs, CO 80915-1211

• 

  Metropolitan Veterinary Hospital

  401 Fawcett Ave Ste 100 Tacoma, WA 98402-2419

• 

  Medical Veterinary Service

  5301 W. Wadley Ave. Midland, TX 79707

• 

  Liberty Lake Veterinary Center

  22026 E Country Vista Dr Liberty Lake, WA 99019-7628

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 16 year old Pomeranian that has been a client with Hawks Prairie for his entire life. He is very fragile now and I have to carefully plan his visits. Due to his health, I have made several appointments but cancelled them just prior to the date for various reasons. The current staff states they have not received my cancelations and instead report that I have missed my appointments. They are now very rude to me and this threatens my relationship with my pets doctor, *** *******. Last Saturday I called and left a two minute message directly with *** ******** but the staff denies it. I have document with screen shots to times I cancelled correctly on time. I made appointments December, ******** ***** and June. These were precautionary appointments do to my pets aging issues. But making appointments as a precaution then canceling them should not be a problem. I have followed the company protocol, argued with Staff *** refuse to acknowledge it. Now they are evidently spreading false accusation to the Doctor *** sees my pet, Aries. I think that is unprofessional and I wonder if the Doctors know the staff is doing this? They should be aware of the problem and look in to the reason why they are not getting messages from the Staff on duty or why they are not checking Text response from Petdesk or why no one is checking the *** voice mail. They are blaming the clients and that is bad business. I always had a good relationship with Hawks Prairie, but now I am being discriminated against and that kind of conduct should not be tolerated.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been having problems with our young cat defecating outside of the litter box since December 2024. Our veterinarian has performed extensive tests to hopefully determine if there is a physical cause for this. Her next suggestion was to consult a pet behaviorist in either ********, ****** or ********I googled pet behaviorist in *******, ********** just to see if there was anyone closer that we could see in person. The result of my ****** search yielded ****************************** Hospital in *******. Needless to say, we were thrilled to find someone local and immediately made an appointment.On February 28, 2025 we made an appointment with ****************************** Hospital based solely on the Pet Behavior Counseling page on their website. The appointment was extremely disappointing. We did not see a pet behaviorist as they do not have one. The vet did not even do a complete examination even though their chart notes said that she did. Their chart notes also said we wanted to change our veterinarian to them which was never the case. At the time of the appointment, we paid the $93.81 bill when we left. We did request a refund as they misrepresented their services which they refused to do.Being that there is not enough room on the complaint portion of your website to attach the entire page from their website, the link to the Pet Behavior Counseling portion of their website is ************************************************ which clearly advertises that they provide pet behavior counseling. That portion of their website is false advertising and completely misrepresents the services that they offer. Other people should not be conned into thinking that a local pet behaviorist is available when they do not have one. ******** is very expensive as it is without wasting additional funds for services that are not provided. Please make ****************************** Hospital remove Pet Behavior Counseling from their website.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in yesterday to get my dog looked at for his toe nail that was bleeding. The vet said his nail was split and they needed to sedate him. I paid $163 for his exam and medication. I get a estimate for almost $300 for hie broken nail sedation.. Today I take him in for his procedure. They call to tell me after the fact that his toenail isn't broken. That they did a xray with out my consent to tell me they're gonna charge me $125 more. Now he has a abscess. Funny thing is before the other lady came to talk to me she said that they should've called me first well the next lady said we dont do that we don't want to keep him sedated long yeah ok 2 different answers . So why couldn't they figure this out yesterday? Just because my dog is a little excited you need to put him to sleep for all that? I feel like I was scammed out of my money and the lady at the office wouldn't help me. So I had to pay $275 which it should've been nothing in the first place. She could have sent him home yesterday with a antibiotic and his pain meds. I'm never coming back here I do Not trust this place anymore. They lie to you just to get your money.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT GO HERE!!!!!!! This awful clinic charged my husband $418 to get my cat treated for ringworm but they didn't even get the medication he needed. They tried to charge ** an extra $170 for a test that he didn't need. We had confirmation from another vet that my ****** kittens had ringworm. They refused to provide him a medication because I refused the $170 test when I already knew he had ringworm because he was exposed. They also could have clearly seen the ringworm under a black light but they refused to test that way because it wasn't "accurate." There's absolutely no logic at this place. If a cat is exposed and clearly has ringworm under a black light, then it's obvious he has it too. Absolute imbeciles run this place. I will NEVER bring another animal here. Awful.

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 11/15/2022 Cost: $926.17 We brought our sick cat to ******** as returning client. They found a bladder stone and thought it could be caused by cancer. It was heartbroken for us. We asked the doctor many questions and tried to figure out what to do to save him. On the next day, the doctor sent us to ER. When the front desk lady of the other clinic was reviewing the email from Sorrento, I took a peek. ******** wrote the male client is extremely difficult to work with. I was shocked! I couldnt recall any part of being difficult. Our cat is dying! All we did was to ask questions and get help. They have no sympathy?What happened next made me angrier. They wrote us prescription urinary food for our cat. I purchased it and uploaded the prescription on Chewy. Sorrento denied it on their end! We sent them an email to just ask them why. They wrote back saying weve been bad client and they'll no longer serve us. I was shocked again! We felt mistreated and discriminated at Sorrento. We dress casually and we are minority, but its not the reason to be discriminated. If a business keeps a discriminative culture like this, youll lose more past clients. They refuse to provide service to their client while knowing the cat is very ill. It seems like a code of ethic problem. Also, their price is ridiculously high. We didnt pay attention to the bills before because all we cared was to provide good care to our pets. But after seeing other vets, we realized their price is doubled, even tripled, for the same exams and medicines. They charge $300+ for x ray, but the other vet only charges $150. They charge $75 for 2ml Gabapentin, but the other vet charges $25 for the same dose. I need an explanation and an apology. Why do they think we are difficult? Why do they refuse to provide service to us? Why they denied the prescription order the first time? Why their price is so high? Did they overcharge us because they didn't like us?

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 31st, 2022, I had a last-minute (2-hour notice) that my dog needed surgery d/t a severe infection to his surgical hardware. I dropped him off at Sorrento for the mobile surgeon to perform a Surgery that my dog's Vet, ***************, could have done. The mobile vet offered to drop off the correct equipment/tools. He declined. *************** told me previously it would only be the cost of anesthesia to remove the plate. He was WAY wrong. Per the practice manager that was only if *************** did the procedure, which he did not state. The procedure cost $2100 (roughly the same price to put it in on 1/25/22). Most people don't have that amount to drop at a moments notice. I asked if I could make 2 payments within 8 days. The practice manager refused and became hostile. She said corporate doesn't allow it. I asked her who at corporate did i need to speak to, She shook her head and said, there's no one. Basically, lied. She told me it would be best if i not come back. After being forced to pay in full, the practice manager brought my dog out. He was half sedated. She started yelling at me about ****** prescriptions while she was holding him. I had to state twice that I didn't need one of them because it had already been filled at the pharmacy. I asked her to stop yelling at me. She was angry that she had to remove the charge from my bill. I asked if I could get a 30-day supply of 2 pain meds for my other dog until he can be seen at the end of the month. They have refused stating its against the law which its not if the practice has seen the animal in the past year. They also wrote a response to my review on ****** stating that I was "abusive." This is slander and defamation of character as it was quite the opposite. I would like that removed as well as a public apology. They not only have been abusive to me but shown animal cruelty to a defenseless senior dog who has intermittent spinal paresis and cant stand or walk without those medications.