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Business Profile

RV parks

O'Sullivan Sportsman Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While on vacation we stayed at ************ from 9/19/24-9/23-24. Upon check-in my husband, *** ****** presented our ******** credit card ending in 4706. He was told that the card didn't work. He then presented them with our ****************** ending in 1628. We thought all was good and proceeded with our vacation. During our 2024 tax review we found that there were three charges to our cards for the same stay. There were two to our Citibank card and one to our AZFCU card, all for the same amount, $273.71 each. After emails and conversations with Ms. ******** ******, she refunded card number 1628 for $259.68 but refused to refund the extra charge to card number 4706 stating that my bank statement which I emailed her [attached herein] was insufficient proof that they had run the extra charge.

    Business Response

    Date: 03/31/2025

    Dear **** and all concerned parties, 


    Thank you for bringing this matter to our attention. We take all customer concerns seriously and are committed to resolving them promptly and fairly. I apologize for any frustration or confusion youve experienced regarding the charges on your account. Upon receiving your complaint, I thoroughly reviewed your account history and identified all visible charges associated with our services. As a gesture of goodwill and to address your concerns, I have processed a full refund for all the charges I could confirm, which should now be reflected in your account. I have also provided you with the screenshots for all the charges that were refunded as well as the card. Please see attached pictures for the 2 separate card numbers that were processed and then refunded. Regarding your belief that additional charges remain, I want to assure you that Ive carefully investigated this matter, Spoken to our Bank Umpqua Branch in ********** as well as the accountant ******* ***** at J.R ******** and **** However, we was unable to locate any further charges beyond those already refunded. Our goal is to ensure you feel confident and valued as a customer.

    Sincerely,
    Jord'*** ******
    Manager
    O'Sullivan Sportsman Resort


    Customer Answer

    Date: 03/31/2025

     
    Complaint: 23103334

    I am rejecting this response because:

    Ms. ******** response shows that she made a partial refund to my AZFCU **** Credit card ending in 1628.  This is not an element of my dispute.  However, it does show she partially refunded one of the three charges to my two credit cards.  Further, she provided no evidence to show that the other two charges to my ******** credit card ending in 4706 were wrong on my credit card statement.  I cannot doctor my bank statement, but Ms. ****** can make her computer program show whatever she wants it to.   As indicated in my complaint, we stayed there one time from 9/19/24 - 9/23/24 and yet were charged three times for the same stay. I can understand the charges may have been made in error, but I don't understand this business' failure and reluctance to make it right.  

    **** **********

    Business Response

    Date: 04/04/2025

    ******* ******

    Customer Answer

    Date: 04/04/2025

     
    Complaint: 23103334

    I am rejecting this response because:

    I didn't see a response from the business dated 4/4/25 that corresponds with BBB's notification to me that there was a response on this date.  

    Sincerely,

    **** **********

    Business Response

    Date: 04/04/2025

    As you can see via the attachments, there were multiple reservations made for the same date, therefore charges were process on behalf of the reservations in the system. We have gone ahead and processed your refund as a a one-time courtesy. Please note that moving forward, we've updated our records and won't be able to accommodate future bookings at our resort. 

    Customer Answer

    Date: 04/07/2025

     
    Complaint: 23103334

    I am rejecting this response because: I am waiting to see if in fact a refund has been issued to Citibank's credit card ending #****.  


    Sincerely,

    **** **********

    Customer Answer

    Date: 04/08/2025

     I noticed the refund to my Citibank credit card ending #**** posted this morning from **********.  How do I get back into your BBB website to note that this matter has been resolved?  

O'Sullivan Sportsman Resort is NOT a BBB Accredited Business.

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