Reviews

This profile includes reviews for McCurley Integrity Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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McCurley Integrity Dealerships has 7 locations, listed below.

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  McCurley Integrity Dealerships

  PO Box 2698 Pasco, WA 99302-2698

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  McCurley Chevrolet & Cadillac

  1325 N Autoplex Way Pasco, WA 99301-3853

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  McCurley Integrity Mazda

  1230 N Autoplex Way Pasco, WA 99301-3873

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  McCurley Integrity Subaru

  9620 Sandifur Pkwy Pasco, WA 99301

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  Mercedes-Benz of Tri-Cities

  6901 W Clearwater Ave Kennewick, WA 99336-1722

Review Details

• Review fromAmanda E

  Date: 11/23/2024

  1 star
  Continues to try to sell me and others on products and services that are not yet needed for vehicles. Recently tried to tell me I needed new brakes, when I had them replaced a week before by a different business. The oil change before they tried to get me to buy new tires when my tires were only a year old and tried convincing me they were bald. I watched them do the same to a poor senior citizen in the waiting room.

• Review fromTish W

  Date: 10/10/2024

  1 star

  Tish W

  Date: 10/10/2024

  Had made an appointment several weeks ago to get a recall done. Appt was at 930am and dropped off the vehicle. Was asked if we were staying or coming back for it. Service person confirmed that it would take 2-3 hours, and we told them we'd be back for it at 1p, which was written down on the service ticket. The reason for not waiting on site was because my husband's disabled due to a back injury and he cannot sit for long periods and especially not in a non-reclined position. I had to arrange to leave work to return for the vehicle. We arrived at **** and was told it wasn't ready. When the service clerk called around the shop to find out if it was close, they discovered that IT HADN'T EVEN BEEN STARTED YET! Because I couldn't leave work a second time in one day and because they close before I get off, my husband ended up having to stay for 3 hours while they did what they should have done at 930 in the morning! He was in excruciating pain by the time he left, which lingered into the night with him not being able to sleep.This isn't even the first time I've had an issue with this dealership. The last time I came to get a part for my vehicle, I was treated like I couldn't possibly know what I needed BECAUSE I AM FEMALE!

  McCurley Integrity Dealerships

  Date: 10/11/2024

  Dear *******
  Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort you and your husband faced during your recent visit. Its clear we fell short of your expectations, and for that, we are truly sorry.
  We strive to provide timely service and to accommodate all of our customers'needs, and we regret that we did not communicate effectively regarding your vehicle's status. We understand how difficult it must have been for your husband to wait in pain, and that is not the experience we want for any of our customers.
  Regarding your previous experience, please know that we take concerns about our customer service seriously, and we are committed to ensuring that all customers feel respected and valued.
  We would welcome the opportunity to discuss this further and see how we can make things right for you. Please feel free to reach out to our management team directly. Your feedback is essential for us to improve our service, and we hope we can regain your trust.
  Thank you for your understanding.
  McCurley Chevrolet

• Review fromJerry W

  Date: 10/09/2024

  1 star

  Jerry W

  Date: 10/09/2024

  had a 0930 appointment for a recall for my truck. Had made sure that, that they could fix the issue with it. Two weeks before bring in the truck, I was able to get an appointment for it. So the day of the appointment, I bring in my truck at 0920. Making sure they would have the time to replace what needs to be done. I was told it should take 2 to 3 hours to have it fixed. So at 1320 hours, I arrive at the service center. To find out they still have not even had a technician even looked at it yet. And was then told it is going to take another 2 hours, just to have a tech to do a rush service on the truck. DO NOT EVER trust the times, make sure you have the entire day to waste. Because they are going to waste your time.

  McCurley Integrity Dealerships

  Date: 10/10/2024

  *****,

  We apologize for the delay in getting your vehicle repaired. Unfortunately, sometimes issues arise while we are fixing customer's vehicles that can't be known ahead of time. What we do have control over is notifying you when that occurs, and it seems as though we didn't do that in this instance. Thank you for letting us know where we have opportunity to improve.

  McCurley Chevrolet

• Review fromChristopher W

  Date: 10/07/2024

  1 star
  Never have I ever delt with so many punks, thugs and and people that will talk down to a woman, then doing the bare minimum after months of falling to do anything. On top of that, promise "to do the right thing" then brag about doing the bare minimum. I will never deal with this scum company and their people ever again. Your wife should never leave a dealership crying.

• Review fromHolly M

  Date: 03/05/2024

  1 star

  Holly M

  Date: 03/05/2024

  Purchased a certified preowned 2019 Jeep Wrangler. A few days short of having it a month we realize the door hinges have corrosion and are bubbling up. To make a very long story short I was blown off by the service ***** I then spoke to the Sales Manager who told me it was no different than buying a used car that has dings and scratches.....ummm no sir you sold me a Jeep that is rusting out. They then proceed to tell me the 2018-2021 jeeps have a class action lawsuit and Jeep will replace my doors if I'm in the 5 year manufacture time frame. I know they must have known this when they sold it to me. It previously belonged to the wife of someone who worked there and I'm sure they traded it in to avoid getting stuck with a corroding Jeep. I have been completely on my own dealing with **** even thought the Service Manager claimed they would be with me "every step of the way and help me get the claim started" I now have to get it fixed two hours a way in ******* and there is 15 jeeps ahead of mine. I will tell everyone I know do not go here. there is no way they didn't know about these issues and sold me an almost $40k deteriorating rusting piece of metal.

  McCurley Integrity Dealerships

  Date: 03/07/2024

  *****,

  
  Thank you for taking the time to speak with our management team today.  We understand your frustration with Jeep and the backlog of work at the body shops.  We are glad that Jeep will be covering the repair for the default in the material and workmanship of the vehicle and that you were able to get on the schedule of a shop to get the work completed. 

• Review fromJamie F

  Date: 08/05/2023

  1 star

  Jamie F

  Date: 08/05/2023

  Went to get into car the dummy lights led up, check engine, e brake is on? And setting cruise in park? Teck came out. Tried some things couldn't figure it out, hopes its the sensor. But I've already paid *****!! They said the car was done and my dash was not lighting up when I brought it in. No car! Out ***** see why people think there being husseled.

  McCurley Integrity Dealerships

  Date: 08/08/2023

  *****,

  Thank you for working with our service staff to get this handled so you could get back in your vehicle. We can empathize in situations where unforseen issues occur but are glad we were able to resolve this with you and complete the repairs that popped up with no additional cost to you.
  

  Sincerely, 
  McCurley Customer Care
  ************

• Review fromIan L.

  Date: 01/31/2023

  1 star

  Ian L.

  Date: 01/31/2023

  *** and I appear to have similar experiences with the Honda "integrity" service department. I purchased a "certified" used vehicle and have spent more money on vehicle repairs then paying off the loan of the vehicle. Catastrophic engine failure after sealant applied to valve covers. It took months to repair and check engine light turned on 15 miles after leaving the dealership. Advisor claimed bad gas and no other issues... but the vehicle was returned weeks later with gas leaking from the engine. No accountability or ownership from the service manager, the ** of sales or their direct reports regarding the multiple break/fix failures that caused return trips to the dealership at the customer's expertise.

  McCurley Integrity Dealerships

  Date: 02/01/2023

  We are sorry to hear about your frustrations dealing with ************. We are concerned about what you are saying and would like the opportunity to meet with you. Hopefully, we will be able to go over everything and alleviate your concerns. ************* ************ ***************************************

• Review fromEli S.

  Date: 10/10/2022

  1 star
  Don't make the mistake I did by thinking the dealership knows what they are doing. I went in to have a slight leak on my valve covers fixed. Less then a month later the engine in my car was seized because there was pieces of the sealant all throught the engine from the work they did. Not to mention that I was charged double what they orignally said, I contacted the Service Manager **************************** was no help even after I came back with photos of the sealant all throught the engine, He just wanted to put the blame on anything but the work they did & refused to do any kind refund or accual help. It's Honestly Criminal..