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Business Profile

Used Car Dealers

West Coast Auto Dealers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for West Coast Auto Dealers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

West Coast Auto Dealers LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • West Coast Auto Dealers LLC

      3203 W Marie St Pasco, WA 99301

    • West Coast Auto Dealers LLC

      1395 Dalles Military Rd Walla Walla, WA 99362-4300

    • West Coast Auto Dealers LLC

      PO Box 4374 Pasco, WA 99302-4374

    • West Coast Auto Dealers LLC

      2311 S Maiers Rd Moses Lake, WA 98837-8848

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We Bought a Truck from them in may and they pressured us into buying a service contract they lied about what was covered and misrepresented the coverage. We have not used the worthless warrantee and want to cancel the remaining 3 1/2 years but they are stonewalling and blaming the warrantee company and the warrantee company blames West Coast. We just want the unused portion cancelled and for them to cancel the balance. This warrantee is not worth the paper it is written on. WE WANT THE CONTRACT CANCELLED WHE HAVE NOT USED IT ANBD THERE IS STILL 3-1/2 YEARS LEFT ON IT. They took our money in Bad faith and we just want the balance cancelled warrantee contract number AXPPNATE49413

      Customer Answer

      Date: 04/10/2024

      This Company engages in deceptive business practices and sell worthless products and refuses to honor agreements 

      Business Response

      Date: 11/26/2024

      The extended service contract was cancelled.  Unfortunately it takes time to come from the third party administrator that facilitates the refunds.  This issue has been resolved.

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I purchased a truck from west coast auto and traded in our current truck. The truck we traded in had a mounting plate for our 5th wheel hitch and the dealership promised in writing to remove and return those to ** at the time of the deal. I have made 4 trips to the dealership, one trip I met the mechanic and showed him the parts needing removed. I also, have called the dealership over 20 times about this "as promised" item and was finally told they sold the truck with the adaptors still on it. I told the dealership the cost for a replacement part and they told me today that they won't be paying for the parts and that is their position on this matter.My issue is I was clear about my side of this transaction and made an effort to collect the as promised parts. Now I have an as promised paper on the warranty and other things promised paperwork from our deal that they won't honor.

      Business Response

      Date: 05/09/2023

      We have escalated this issue to our operations manager.  His name is *********************** and will be in contact with you shortly.  Thank you for your time and feed back.

      Customer Answer

      Date: 05/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    West Coast Auto Dealers LLC is NOT a BBB Accredited Business.

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