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Business Profile

Tax Return Preparation

Ascent Accounting & Tax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired this company to file my deceased fathers final tax return. Asked for them to file an extension while I gather the necessary documents but the extension was never filed. The company has taken no responsibility and has been hard to work with to resolve the issue (have had to call an excessive amount of times) and has cost me an additional $1,000 dollars in fees for the ***. If you cant trust a tax service to file your taxes on time I believe that is an issue.

    Business Response

    Date: 04/22/2025

    I am an employee of Ascent Accounting & Tax.  ************** was the owner when Ms ******** brought her deceased fathers paperwork to the firm to prepare his final tax return.  I did not prepare, receive compensation or intake the documents. I have been tasked to resolve her issue with IRS.  The balance due is due to filing a late 2023 tax return.

    The timeline is as follows. The paperwork was brought to us in June, 2024, nearly two months after the deadline.  It is not our responsibility to submit an extension without communication from the client.   Any time after April 15th without an extension is considered late. We did not complete the return until October.  The ownership of the firm changed October 1st.  It needs to be noted that we have not been paid for the original return or any follow-up.  We acknowledge if we had done the return sooner, the penalty would be lower but not eliminated.

    As noted, the return was late. I committed to getting the penalty removed.  I have documented time reports that prove that I communicated with both Ms ******** and IRS on multiple occasions.  Due to the death, I had to get power of attorney from the personal representative, which is an uncle.  I then communicated with IRS.  I was told a letter would be sent to Ms ******** to which I would respond.  I told her to expect the letter.  When it arrived, I wrote a letter to IRS explaining the circumstances on April 18th. I received the complaint April 21.  This all occurred prior to this complaint, so I am baffled why she would state that there was no communication or that we weren't trying.   She is frustrated I am sure, but IRS works very slowly and I do not have the power to speed them up.  We have not received any payment but have been working to get this resolved regardless.  

Ascent Accounting & Tax is NOT a BBB Accredited Business.

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