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Business Profile

Veterinarian

Veterinary Services of Washington, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

This profile includes complaints for Veterinary Services of Washington, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Veterinary Services of Washington, P.C. has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Veterinary Services of Washington, P.C.

      160 Del Guzzi Dr Port Angeles, WA 98362-4300

    • Veterinary Services of Washington, P.C.

      450 Monte Brady Rd Montesano, WA 98563-9799

    • Veterinary Services of Washington, P.C.

      15418 Main St Unit M104 Mill Creek, WA 98012-9021

    • Veterinary Services of Washington, P.C.

      3036 Bethel Rd SE Port Orchard, WA 98366-2410

    • Veterinary Services of Washington, P.C.

      11401 NE 195th St Bothell, WA 98011-3142

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Sales and Advertising Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a duplicate charge on my bank statement from this animal hospital. I was enrolled in a monthly PAW plan to cover health expenses and office visits for my pet (roughly 50 dollars a month). When I called the clinic to query about the double charge, the person answering the phone already seemed to know what the issue was. They explained that they were having computer issues over the past couple weeks and evidently some clients were double charged once their systems were running operationally again.They indicated they would be able to process the refund. When I asked if there were plans to notify other clients, and that I was disappointed that I had to discover their error and report it, the clinic indicated that their solution to notify customers was that they posted a message on their ******** page.I then became frustrated as I explained not everyone has ******** nor has added the clinic to be able to see messages about the billing error.The clinic indicated that they dont have the capability to call all clients who may have been double billed. They are relying on a social media page (not calling customers directly, email, or traditional mail). I doubt that all customers will be made aware of this error with their solution, and am very concerned that this clinic is profiting off of a computer mistake.
    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been taking ***** out of my Daughter Account and we have canceled it in Oct. It called Paw plan. There is one person that takes care of it and she's been out sick. But she's been back A week and they do not return calls. So went there in person and still could not get an answer and why they could not call and let me know. They could not give me an answer. So I got ******. I told them it was unprofessional not to give a person a call let them know that person who handles the Paw plan was sick and get back to the person. I have ***** of ******** on my Daughter. She is Mentally challenged. So I have the right to look into her acct. And find out why they are billing her account. So I am done. Can not deal with them not getting to this matter. Very unprofessional.

      Customer Answer

      Date: 01/31/2024

      They have called my Mentally Challenged Daughter, I have told her not to talk with them. She does not always understand or remember  what was said to her. that's why I have a power of attorney, have left them my phone number and they call my daughter, *** 31 on her phone. they left a message that her family can call any time. I really do not want to deal with them, when they call her and not the her Mom. Have bank statement of fund taking out of checking acct. canceled her card so they can not take any money out of her acct. Want a refund.  Can get Bank statements if I need to. do not know where or what I need?

      Customer Answer

      Date: 01/31/2024

      Canceled in Oct 2023 /Nov 2 2023 $ ***** /Dec 2, 2023 $*****./ Jan 2, 2023 $ *****. have closed her card so they can not Debit her  Acct. Filling out statement for Bank / Dispute of Fraudulent Use of a credit card or Debit card.

      Customer Answer

      Date: 02/04/2024

      The address to Greywolf Veterinary Hospital is **** Washington St, In ****** **. ***** 360 683-2106 e-mail ***************************************** the address you have is wrong. Just correction. they are not in ************ ** please note

      Business Response

      Date: 03/12/2024

      Please see attached. 
    • Initial Complaint

      Date:10/25/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/23/23 I scheduled an acute appointment for 10/24/23. The business charged me a deposit fee of $75 for the appointment. On 10/24/23 I showed up for my appointment at 12:30pm as scheduled. At 1:05pm, I still had not been seen and ******* (at the front desk) could not give me an approximate wait time. Nobody ever let me know that there was a delay or how long I would be waiting for. I let ******* know I couldnt wait longer without an estimated time because I had to go to work. ****** offered for me to leave my animal there for a fee, but I didnt want to be charged more with such terrible communication. She also offered to reschedule, but could not say whether that appointment would also be delayed and stated that they do not notify patients when they are behind in appointment times. I did not reschedule because of the unprofessional and rude conduct of ******* and lack of communication about wait times. My pet did not get seen or evaluated due to the vet not being available even 35 minutes after the appointment was scheduled. I called back to ask for a refund of my deposit and ******* refused. She also refused to let me speak with a manager or the Veterinarian. I asked to receive a call back and have not heard from anyone as of yet.
    • Initial Complaint

      Date:09/07/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this business for services that WERE NOT performed and when asked to show me the proof or answer my questions they denied. I am going to get my money back as they killed my pet through unprofessional conduct and malpractice. The lack of urgency and overall poor treatment contributed to his rapid deterioration. Doctor would not answer questions and the charges would not be explained to me. This business is scamming customers and lying when confronted about it. I will not give this up.
    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want the veterinary facility to have proper heating and lighting for bearded dragons. They do not have proper UVB lights and heat lamps , maybe a set of one or two? They need more

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