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Business Profile

General Contractor

Assured Excavation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Assured Excavation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Assured Excavation has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Assured Excavation, LLC to install a new septic system to replace a failing system on my property. They were paid $16,363.90 on ~10/7/24 as a 50% down payment of their invoice #****, to do the work. They have not performed the work and do not answer my multiple calls, emails or registered letter. I have requested that they refund the $16,363.90 plus loan interest and fees. No response.

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 17th 2023 I paid the company 7,331.90$ to begin a repair on a septic system, with the second half to be paid upon completion. I was told they could start work sometime Mid-November. Prior to taking payment communication was easy with quick responses. After paying I did not hear from the Assured until some time around the New Year. I was not living in the home on the property, as I was fixing it up for a rental. So I was not too concerned with the slow response as I figured it would take me some time to finish the house. Now, over a year later, the house is finished and sitting vacant. It should be noted that ground was not broken to being the install until mid July of this year, all the while communication was either slow, or non existent. And when there was communication, it consisted of excuses like "My truck broke down, cant start for another two weeks", Im not even joking. Just like my printer was always out of ink the night before a report was due in middle school...As it sits today the system is installed but needs to be inspected by the county and the septic designer before it can be re-covered with dirt. Assured had told me they would file the inspection with the cognizant parties weeks ago, but that has yet to happen. If I could just pay another contractor to finish the job I would, but the county wont let another installer work as the permit to do the work is issued to Assured Excavation, so I am stuck. Communication is still almost non existent, phone calls go unanswered and I am lucky to receive a poorly worded text once every couple weeks. I just want to fill the hole in my yard.

    Assured Excavation is NOT a BBB Accredited Business.

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