Complaints

This profile includes complaints for Ace Landscapers & Tree Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ace Landscapers & Tree Services LLC has 2 locations, listed below.

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  Ace Landscapers & Tree Services LLC

  null Port Orchard, WA 98366

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  Ace Landscapers & Tree Services LLC

  PO Box 257 Olympia, WA 98507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2023, I hired Ace Landscapers and Tree Services to aerate/thatch my lawn, install soil and reseed, apply fertilizer, trim 2 trees and remove debris from my gutters for a total of $1,300. *********, the owner, indicated he would remove gutter debris using a ladder. Instead he and a coworker walked on the roof. I came out and indicated I didn't want them walking on the roof due to age and they got down. When he completed the job that day, I let him know I was concerned there wasn't enough soil for the grass to take and the soil was composed of many pebbles and rocks. He indicated he had been doing this for years and it was top quality 50/50 blend soil he purchased at ********* and provided me the number to them call to confirm. The following day, 5/9, I contacted him via phone and text to let him know I was not happy with the soil application and product and that he didn't apply any soil near a chicken coupe towards the back of the property. He visited the property on 5/9 and said he was amazed at the quality of the dirt and that grass would grow in 2 weeks and he would come back it if didn't to put down more soil and reseed. He emphasized I was responsible for watering the yard as he instructed (every other day for 20 minutes). I said all the reviews I read online said to water new grass twice daily and he said that was too much.I spoke to ********* and the 50/50 blend used was a dirt compost blend and ********* recommended a sand compost (60% compost/40% sand) blend for yards that have been thatched and aerated. They said they would not recommend the 50/50 blend for yards like mine that had been thatched and aerated. I have tried to reach ********* via phone and text and he is not returning my calls. It has been 2 weeks and little to no grass has grown and I have been watering as instructed. There is also a shingle near the gutter that is no longer adhering to the roof and I believe this was due to them walking on the roof.

  Customer Answer

  Date: 06/21/2023

  Hello BBB,
  I just wanted to let you know the landscaper came back and fixed my yard and I would like to remove the complaint for this issue please.
  
  Thank you,
  ****