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Business Profile

Flooring Contractors

Got Floored West Sound LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Got Floored because I needed new flooring in my home. I found a product online that I was interested in using, but the store did not have a sample in stock for me to evaluate. The owner requested I pay an $8k deposit (approx. 35% of the estimated project cost) upfront before he would order a material sample. I thought this was odd and felt pressured to pay since I needed to see the sample to keep the project moving forward. I paid the $8000 deposit on May 19, 2023. The owner did not provide written terms regarding the deposit nor did I sign anything other than the receipt.We were ultimately unable to secure the material sample I wanted. I spent five months attempting to find a suitable alternative material in his showroom but failed. I only continued working with this company for so long because they had my money.On October 21, 2023, I notified the owner that I would no longer be his customer and requested my deposit be refunded. No work had been done to my home nor had any product been ordered, so the deposit should be refunded in full.The owner replied the same day and agreed to refund my deposit but hasnt made good on that promise. To date (February 2, 2024), he has only paid back half the amount owed, in two separate payments which I received on December 15, 2023 and January 8, 2024. He said he was working to free up my money, implying that he already spent it. He does not consistently respond to messages. He has closed his storefront in ******* and said he was setting up a new location, but hasnt announced the new address.I sent a letter via certified mail on January 6, 2024 to his PO Box address requesting the remainder of my money be refunded by January 20, 2024. The owner signed the return receipt on January 25, 2024. He hasnt otherwise communicated with me. He still owes me $4000.

    Customer Answer

    Date: 02/21/2024

    Could you please share guidance of how I could file a claim against the *****************?

    Customer Answer

    Date: 03/10/2024

    I would like to learn the outcome of this attempted mediation. Please confirm if Got Floored ever responded.

    Customer Answer

    Date: 03/14/2024

    I believe it's time for me to take legal action against this contractor by filing a claim against his bond. Should I inform him that I plan to do this, in case that makes him take action to resolve the issue before I begin the legal proceedings?

    Business Response

    Date: 04/03/2024

    We have worked out a payment plan. We have paid back ***** of the deposit with plans to pay the remaining balance. This customer has been updated and has agreed. This issue has been resolved. 

    Thank you for the assistance.

     

    *************************

    Got Floored West Sound LLC.

    Customer Answer

    Date: 04/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Customer Answer

    Date: 06/25/2024

    I would like to reopen my complaint, number ********. The status of this complaint was marked as "resolved" as the contractor made a promise of how to move forward to resolve the issue. Unfortunately, he has failed to meet the terms of this arrangement. 

Got Floored West Sound LLC is NOT a BBB Accredited Business.

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