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Business Profile

Storage Units

Pro-Guard Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are billing me late fees the day after payment is due. My payment is due on the 10th of the month and if not paid the bill a of $ ***** and another late fee on the 16th of $ ***** and on the 30th the send a letter of closing the account and that they are going to sell our items; and add another late of $ *****. I have explained to them that I have been having financial problems and pay on my paydays. they don't seem to care and just add the the fees and quote these laws Washington Code 19.150.010 et seq. and ********** Code 19.150.060 (1)(c) and RCW 19.150.080(4) and Washington Revised Code 63.29.165. I have never heard of these and The owner before never did this, this is all the new owner. Please Help me and tell me if this is even legal?

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