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Business Profile

Restaurants

Jimmy Johns #1421

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/17/2023 I ordered a #9 ************ sandwich, two bags of chips and two sides of kicking ranch for a total of $33.57 (Order # *************). The delivery took 1.5-2 hours to show up. The two backs of chips and two sides of kicking ranch were not delivered. The delivery guy said he would return with the missing items but never showed up. To make matters worse, the sandwich is supposed to have four types of meat and the sandwich I received only had one of the four. The one type of meat was room temperature, which caused me to be concerned about the safety of eating the meat since the sandwich could have been sitting at room temperature for up to 2 hours. I tried calling the location multiple times and no one answered. I have filed feedback with Jimmy ****'s about my experience. Almost all of the ****** reviews for this Jimmy ****'s location have very similar experiences to mine. I would like to receive a full refund for this order and recommend that this Jimmy ****'s location be required to remove advertising of 'Freaky Fast' delivery because it is quite the opposite of fast. The advertising is on the online app when ordering from this location.

Jimmy Johns #1421 is NOT a BBB Accredited Business.

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