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Business Profile

Ecommerce

Sarda Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pink sapphire bracelet for $165, received the item a few days later however, bracelet did not have any stones in it. The item was listed as "final sale", because of this vendor will not process a refund. Left a negative review on their ******** page w/no response from them. Out of sheer principal, this company should be looked into for questionable/shady dealings and basically ripping people off (me). Receipt + picture of bracelet w/no stones attached.

    Business Response

    Date: 10/25/2023

    This customer did not leave us a review on our ******** page, message us or reach out to us through our customer care email about this issue. She left us a review on our website on 10/13/23 and we saw and responded to her review on 10/17/23 with this response: "Hello ****, we are so sorry to hear about this. We have not received an inquiry from you on this in our ************* email, but we are more than happy to get this handled for you. Our team will be reaching out to you as soon as possible and will get you a new bracelet. We will always make sure you are taken care of, even if the item is 'all sales final.' Thank you. - ************* Team"

    We sent this customer a replacement bracelet on 10/18/23 and it was delivered on 10/21/23. Tracking number - USPS# 9400111206216853909108

    We also included a $50 coupon code in the email to the customer for the inconvenience and let her know we were going to be sending her a replacement bracelet. 

    We have not received a response from the customer to those emails.

    We will always take care of our customers if they ever receive anything from us that they are unhappy with, even if items are deemed as "all sales final."

     

    Customer Answer

    Date: 10/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Sarda Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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