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Business Profile

Gun Safety

Marksman Gunshop & Pistol Range

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Safety.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/23/2024 I purchased a Sig ***** handgun from The Marksman Shooting Range in ********, **. After the 10 day waiting period I brought the gun home on 4/6/24. The case the gun came in broke after only opening it three times. The very cheap, flimsy plastic latch that's supposed to help secure this gun safely, broke. I called the company (The Marksman) for a replacement and they refused. Not only did they refuse to stand behind their products, they had a very obvious attitude like I was an idiot for requesting the replacement of this broken product, "LOL, we don't replace cases, call Sig!" (add attitude). So tomorrow I'll call and I will let ***'s representatives know how one of their official distributors treats loyal Sig customers. I should have listened to those who warned me about this place and read all the horrible complaints on Yelp. I want it replaced and I want an apology from the manager with the attitude.

    Business Response

    Date: 05/03/2024

    When ******* contacted us initially, he was told that we do not have spare cases on site to replace his case and that we would call Sig ***** to get a replacement. Sig ***** warranties their products and replaces any defective product. A warranty has never been offered by our shop.

    Customer Answer

    Date: 05/03/2024

     
    Complaint: 21543015

    I am rejecting this response because:
    They don't stand behind the product they sold me. To tell me that you can't replace the case is BS. You could if you weren't so difficult to deal with. You were rude and condescending. 
    Sincerely,

    *****************************

Marksman Gunshop & Pistol Range is NOT a BBB Accredited Business.

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