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Business Profile

Heating and Air Conditioning

Serenity Air Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company installed furnace in November. The install failed inspection in January. Since then I have contacted the company several times on next steps and resolution. On only two occasions someone said they would get back to me but never did. The owner also would not respond to email. The permit expires in less than 90 days.

    Business Response

    Date: 05/21/2024

    Thank you for the reminder. We have never had a complaint before so I didnt realize I needed to respond within the 7 days. Im sure if I would have read the email fully I would have noticed that detail.

    We went out on 5/14 to resolve the issue from the failed inspection. Our office is in communication with the homeowner to get the inspection scheduled. Unfortunately we had some turn over in the office and the notes were not picked up for this customers account. 

     

     

    Thank You!

Serenity Air Inc is BBB Accredited.

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