Reviews

This profile includes reviews for Crawl Pros's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crawl Pros

  910 Valley Ave NW Unit 105 Puyallup, WA 98371

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  Crawl Pros

  5311 NE 105th Ave Portland, OR 97220-1112

Review Details

• Review fromWiliiam P

  Date: 05/27/2025

  5 stars
  Used CrawlPros for Crawlspace replacement of Vapor Barrier and Sump Pump Installation. They were very professional ,hard working and efficient. Also, very competitive pricing. Would not hesitate to recommend them.******* *.

• Review fromBRUCE F

  Date: 12/15/2023

  1 star

  BRUCE F

  Date: 12/15/2023

  I called CRAWL PROS. **** provided a quote and statement of work to remove old insulation and replace with new and this included removing debris and rodent f**** and got the 50% down payment to lock the price in but was hands off from then on. They did not do all the work they agreed to do or repair the damage to the house they cause. It has been one a year and no replies. I can only hope they are out of business, yet they kept my **** card information and took the other 50% without my permission even when they never finished the work. As a side note one needs to speak Spanish to communicate with the workers, but even then they will not listen to your concerns.

  Crawl Pros

  Date: 03/08/2024

  Hello *****,

  We are not sure how your concerns slipped past us, but as you know we have since responded and resolved your concerns.

  We do appreciate the patience you showed as we worked to resolve this

  Thanks again *****

• Review fromHarry H

  Date: 01/30/2023

  1 star

  Harry H

  Date: 01/30/2023

  I originally posted a favorable review of Crawl Pros although I thought that $4K was a little high for 3 men 5 hours work. But after I was told that my warranty was voided because I didn't want to extend their rather costly ***************** after only two months, that I decided that I rescind that review and warn other prospective customers to avoid this company due to their useless and might I add unethical warranty.

  Crawl Pros

  Date: 03/08/2024

  Hello *****,

  Your comments make it clear that we must have done a poor job communicating our services to you. The following should help clear things up and we are so sorry if this hadn't been properly explained from the beginning:

  Our insulation work is still covered by our perfect lifetime warranty. If there should be found any defects in our workmanship, we'll always be happy to come back out and make things right. There is no fee for that coverage.

  After performing the work on your contract, since we also happen to have a pest control division, we provide a unique option of also maintaining protection against damage to the insulation by rodents. Even though our installation will stand the test of time, outside forces such as Rats & **** will continue to make attempts to create or find ways back into the crawlspace. If those critters were to make there way back in the crawlspace and cause damage to the insulation, this would in no way reflect on the quality of our workmanship in much the same way if water or fire damaged your insulation it does not reflect poor workmanship. These are essentially outside forces of acts of nature.

  Rodent biology demands ongoing evaluation and service to reduce the chances of having this kind of damage happen. We are so proud of our rodent services that we are willing cover any damage they might cause to the insulation if a customer so chooses to maintain the ongoing pest service. Since this is an ongoing service and distinct from the insulation work, by necessity it is a separate service that requires separate fees. As an added bonus we also provide coverage for ants, wasps, and other pesky insects.

  This information should clarify that you do in fact still have our perfect lifetime warranty on our workmanship, but that the rodent damage to insulation warranty is a distinctly different service option. 

  Again, we are very sorry if this wasn't clear from the beginning but we are glad you were happy with the insulation work, which was the main purpose of our visit.