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Business Profile

Motorcycle Driving School

Puget Sound Safety Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Driving School.

Complaints

This profile includes complaints for Puget Sound Safety Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Puget Sound Safety Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saturday, June 11th me and my partner signed up for motorcycle classes. Totally $750 dollars.We were unable to complete the course. We attended the first 3 hours of a 16 hour course. Asides from my many complaints about the course the primary reason for this dispute is ***. The instructor *** was impossible to work with and had a horrible attitude. The reasoning for leaving the course is due to hostility and safety. I was having mechanical issues with the bike I was initially riding. I had asked him if I could try another bike and he allowed it but made it very clear in a very condescending tone that he wouldn't allow it again. The new bike I choose i could not properly operate all the functions. Meanwhile my partner was being berated by him and brought to tears over a question of safety and motorcycle functionality. I could not complete the course nor could she because of the emotional state that the instructor left us in. Everyone was treated in the course with little disregard and attention and doubly so for women most of which also left the course compared to men to which I believe I was the only one. I have attempted to contact the company numerous times. The front office gives you the run around and never returns a call. This is two months trying to resolve this and nothing. I did manage to speak to ***** at Puget Sound Safety and explain the situation and he agreed to give me a refund. And nothing has come of it. I called the office several more times each time being promised a return call back and nothing. I'm really frustrated that I have to keep coming back to this. This isn't a small sum of a money to just throw away and now I've been lied to by a representative of the company about a refund and then completely ignored.

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the business $325 for a class on June 11th. They didn't allowed me to continue the class one hour in because I made a beginner mistake and didn't turn the bike fast enough. On their website for the course they said all experience levels okay and beginner okay. So I don't think it's fair they could turn down a beginning for making a beginner mistake. Especially since I followed all the instructions and wasn't doing anything unsafe on purpose. They said they reserve the right to turn anybody down during a class if its "unsafe". And I don't think that's a legit business practice because they can subjectively turn anyone away. Whos to say the coach didn't just turn me away to make their jobs easier that day?They offered me to reschedule but I don't want to continue with the school anymore as I had a negative experience with the coach and it's hard to make time in my schedule for the first class to begin with.

    Puget Sound Safety Inc. is NOT a BBB Accredited Business.

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