We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Budget of Puyallup

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We specifically asked for a 4wd vehicle and told the company it was for a drive to ********. 1st We get the jeep it was dirty, not a big deal, but it was just the start of a list of problems with this company. My daughter missed her 1sT practice at the Olympic training center because we were given a vehicle with bald tires to drive through the worst blizzard we've ever experienced. My husband and children's lives were put at risk when they slipped and slid for 8 hours (it should have taken them 4 hours) because there was zero traction. I called to get the vehicle swapped out and was told the closest place they could exchange the car was at the actual destination of ******** springs so my family was forced to continue with the unsafe jeep. I spoke with a gentleman in coloardo springs and he said he was holding 2 vehicles for my husband to choose from once he got there but when my husband went to swap it out that was not the case. Now my husband was told he had to drive all the way to ****** to get a vehicle that would get them home safely. Once they get home and talk to the man who rented us the car he's response to the situation was "I can't check all the vehicles" and tells me to call customer service. I then call customer service and they apologize and say they are giving us a FULL refund. Fast forward a few days and they only refunded half the money so I call again and the guy assures me the other half is being refunded I wait longer and still see nothing so I give them a call and was told they will not be refunding me 100% and then hang up on me. My husband was physically sick because of the stress and anxiety that was put on him driving this unsafe vehicle with our 2 children.

    Business Response

    Date: 11/18/2022


    Concerning BBB CASE#: 38092612

    Dear *************,

    Your rental was found and a monetary adjustment was processed for the remaining 50% or $266.94 that you expected to receive.

    The credit has been submitted to **** account number ending ********. Please allow three business days for the credit to post.



    Regards,

Budget of Puyallup is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.