Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Leroy Surveyors & Engineers for their poor billing practices and lack of communication. Last year, on June 08, 2022, I hired *************************** with Leroy ******************* to design a septic system for me. On May 09, 2023, I received a letter dated April 21, 2023, stating that I am being sent to collection for past-due charges. I immediately reached out to *******************************, Accounts Receivable/Office Manager, through email and phone, in an attempt to clarify the charges, She responded per email, she only attached the statements that were sent to me by email and did not provide any clarification regarding the charges. I informed her that I did not receive any bills in the mail, found the charges confusing, and requested further explanation. ***** stated that invoices are only sent by email, and paper copies are only mailed out for collections. This information was never communicated to me when I hired the company; I should not be charged late fees since I did not receive a bill or saw one in the junk mail. Charges $2,700 for tank repair/replacement and $1,200 for inspection/Asbuilt. Due to a change in the type of septic tank required, *********************** sent me an email on June 21, 2022, quoting a design fee of $2,100 instead of $1,500, with a balance of $600. He stated that the Asbuilt was quoted at $1,400 instead of $1,200. I agreed to the cost increase, making the total $3,500 instead of $2,700. I have reviewed my records and confirmed that I had already paid $1,500 by credit card and an additional $565.00 by check in July 2022, for a total of $2,065. The invoice sent to me today has an outstanding balance of $2,057. According to my records, the total should be $1,435 ($3,500 - $2,065), not $2,057.I am also confused as to why I am being charged for the Asbuilt when the ************************************** had not yet received it. I request that you contact me at the earliest opportunity to help me resolve these issues.

  Business Response

  Date: 05/10/2023

  BBB-Great West+ Pacific
  Response to complaint # ********
  
  RE: *********************/Job#*****
  
  To Whom It May concern:
  
  
  I am writing in response to the notice we received by email on May 10th,2023, file# ********. I handle all accounting functions here at LeRoy's Surveyors & Engineers, **** I have been emailing, mailing ***** invoices and past due letters letting her know that we are sending her account to collections if we cant get a response or a payment arrangement in place by deadline. I then received an email after she received the collection letter on Monday May 9thth, 2023 at 10:30Am which ***** stated that she was unaware of any money that was still owing. The client had three invoices, one of the three invoices was paid for,but the other two invoices were outstanding. Past due invoices were dated Aug and September of 2022. We have lost our lien rights, and it is in good faith that our client will pay her contracted amount owed. We wanted to avoid adding more charges in relation to a lien (filing, preparing). The clients project total was $4,151.13, of which she made two payments, one for $1,500.00 and the other for $565.00. This amount took care of her 1st invoice# ***** in the amount of $2,065.00. This leaving Aug invoice # ***** ($687.50), plus Sept Invoice# ***** ($1,217.50) + FC owing of $2,086.13. 
  
  We provided the following services for ***************, Tank repair ************ design, Inspection & as built, along with a redesign when the tank was not the correct size. The total contracted amount that was given to *************** was a lot less than we would have normally charged any of our other clients. The original bid was not to her liking, and she was unhappy with, so we lower the amount for her and still came in under budget on the discounted rate to make client happy with our services.
  
  After emailing back and forth yesterday 05/09/2023 she finally agreed that she did in fact owe ** -LS&E money for services rendered. She said that she would pay a partial of the amount owed and not the remainder of the past due unpaid balance of $2,086.13. She said she would pay only $1,435.00 and not the revised underbudget contracted amount of $3,970.00, so instead she had ** lower it again for the third time to from $4,300.00, to $3,970.00 now to $3,500.00. She also stated that she was not paying any of the late fees. She stated that if we wouldnt except that then she would let ** know what her next actions would be, so we agreed to close out the account and move past this situation. The client was being very confrontational,and made it seem as if she would get legal counsel involved which we just want to resolve the issue. By agreeing to her paying even less we thought that this situation would be over and done but then we also received this noticed that we had a complaint. We were hopefully that she would have been happy with ** agreeing to the amount she wanted to pay. We definitely didnt expect a complaint when we have gone above and beyond to save her money and not put her property at jeopardy with a lien.
  
  I have provided all emails, invoices, payments and documentation in response to this complaint.
  I appreciate you taking the time to read our response and if you have any other questions,please call ********************** or email me at **********************.
  

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 20039399

  
  The response was incorrect. I did agree to pay the charges I owed for 1,400.

  I believe the billing from LeRoy septic is very confusing and misleading. **********************, engineer was great to work with and have no complaints with him.  My only complaint is the billing. 

  Sincerely,
  
  *********************

  Business Response

  Date: 05/15/2023

  Issue has been already resolved with ************************** on 05/11/2023.

  ********************** (Geologist) has spoken to *************** again today 05/15/2023 to confirm that she is satisfied with the outcome of the credit she has received on her bill. To reiterate the final outcome, ***** has paid a total of $3,465.00 - her original contract amount was $4,300.00 remainder of $835.00 was credited for sake of resolution.  ********************** has explained to *************** that our invoices read same as stated on our contracts. ********************** also explained that he preauthorizes and approves all invoices to be billed to his clients for his professional services. 

  Thank You

   

   

  Customer Answer

  Date: 05/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************