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Business Profile

Real Estates

FirstPoint Real Estate LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for FirstPoint Real Estate LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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FirstPoint Real Estate LLC has 2 locations, listed below.

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    • FirstPoint Real Estate LLC

      12020 Meridian E Ste A Puyallup, WA 98373-3401

    • FirstPoint Real Estate LLC

      PO Box 731629 Puyallup, WA 98373

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issue is with my realty company that I started renting this house from roughly 6-7 yrs ago, and not until recently (3months ago) I discovered my water that comes into the house is on a well (not city) and is contaminated due to the water coming into contact with 3 different types of metals which should never happen is what I was initially told by a licensed plumber that came to address my low pressure/ rust water issue. At that time the plumber suggested to the realty/landlord in his estimate to fix the issues at hand that the 50yr old hot water tank, literally and all the plumbing in the entire house needs to be replaced because the house is so old, and to install a well water filtration system. Plumber quoted it would cost roughly $40-50k for him to resolve the issues. and the water causes health hazards on top of a severely under weatherized & outdated windows, doors, and house which makes this house constantly cold in the winter and really hot in the summer. The realty company did not like that quote and got a 2nd estimate from a company that looked a lot less professional as the 1st company in my opinion. So the realty company went with the 2nd company that was to start almost 2 weeks before Thanksgiving. I spoke with ***** several times throughout this process, only to be lied to repeatedly about getting the repairs done that has yet to be done let alone they haven't even started any part at all. I need help the realty owner/ ***** refuses to help me based from the conversations him and I've had in the past. Plus without the repairs being done the realty raises my rent every year and only just recently replaced the refrigerator with a outdated model to address the last one that was also outdated that stopped working properly and is the only other thing besides the insufficient furnace that's ever been replaced in 7yrs. PLEASE HELP!!! Thank You

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 2023 date incorrect charges were placed on ************************************ ******* account.Charge is in the amount of $25.25 for a trash can violation which has been incorrectly placed on our home owner account and First Point Real Estate ****************** has not investigated the matter and corrected it with Winterwood HOA. I have submitted proof that they are billing us in error and that I have tried to resolve this matter.

    FirstPoint Real Estate LLC is NOT a BBB Accredited Business.

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