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Business Profile

Septic Tank Cleaning

Drain-Pro Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Drain-Pro Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Drain-Pro Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2020 my rental home needed plumbing. I paid first for a cleaning. Then I paid for a repair which was to include a clean out as we didnt have one. In good faith I trusted that the work the company said they were doing was done. Come to find out a clean out was never put in. I reached out to the company, they took a look, but since so much time had passed and the employee no longer works with them they told me there was nothing they could do. I paid for a service which I did not receive in full. I am now paying to have someone else complete the work that was supposed to be done by this company.

      Business Response

      Date: 08/31/2023

      I have pulled all the paperwork and reviewed what was written. I left a message for ****** to call me so we can discuss what was done.

      Business Response

      Date: 09/07/2023

      Wanted to check on this we have tried multiple times to contact the customer so that we may get this issue resolved, but they have not responded.

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** company performed work at my house in ****** without a contractors license in ******. They took payment, performed work, and left. They will not come back to repair broken irrigation system they installed.

      Business Response

      Date: 08/15/2023

      Called ***** today and he realized that we are not the company that did they work for him. He would like to reverse this complaint and is hoping that the BBB will let him know how to do this.

      Customer Answer

      Date: 08/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Drain-Pro Inc is BBB Accredited.

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