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Business Profile

Tattoos

Get Right Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoos.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ---I am writing to formally lodge a complaint against Get Right Studios regarding a tattoo service that I prepaid for and received on [date of first session]. I agreed to a three-session tattoo for a total cost of $900. I paid a $200 deposit to schedule the first session, and after the first session, the artist, ********** collected the full remaining balance of $700. Unfortunately, the tattoo ********* completed is vastly different from the design that was discussed and agreed upon. Despite providing him with a near-exact example of what I wanted, he chose to interpret the design in a way that did not align with our agreement. This deviation from the plan has left me extremely dissatisfied with the tattoo.Following the first session, I returned to the studio to discuss my concerns with *********. During this conversation, ********* became visibly upset, and his behavior escalated to the point of yelling and degrading both me and my wife in front of other patrons in the shop. This unprofessional conduct made it clear that continuing with the remaining sessions would only risk further issues with the tattoo.Given this situation, I requested a refund for the two prepaid but unused sessions. Despite multiple attempts to resolve this matter amicably, ********* and the owner, ******, have been unresponsive and dismissive of my concerns. The owners attitude towards my complaint reflects a disregard for proper business practices, leaving me no choice but to seek a resolution through the BBB.I believe that I am entitled to a refund for the two unused sessions, amounting to $600, based on the subpar and incomplete work that was provided. The studio's refusal to address this issue is not only unprofessional but also unethical.I would appreciate the BBB's assistance in resolving this matter.Regards,****** *****

Get Right Studios is NOT a BBB Accredited Business.

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