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Business Profile

Wheels

Santis Quality Used Tires and Wheels Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took our car into this place to get two front tires they went and looked to see if they had our tire size and did they was used and charged us $120 for both. We got a nail in our tire and took it to another tire place to get it removed and that's when we found out that when they gave us those new tires they cross-threaded our lug nut. We took our car back to ask them about it and they denied even selling us the tire and told us this happens all the time and we have to fix it ourselves. They was laughing at us the whole time during the conversation .

    Business Response

    Date: 04/26/2025

    Hello MR. ***** *******, it has been brought to my attention of your incident with our staff on 4/25/25. To properly respond to this matter we do NOT warranty and are NOT responsible for any broken lug nuts or Studs of vehicles. (We have MULTIPLE VISIBLE SIGNS) With that being said across our establishment. We have our technicians torque every vehicle accordingly before they leave. Now Mr. ******* coming back to our establishment and saying racial slurs and threats to the staff is no way to properly get your problems resolved especially over a minor misunderstanding. With that being said you are being REFUSED AND DENIED any service or support from us. Have a nice day. 

    Customer Answer

    Date: 04/26/2025

     
    Complaint: 23250707

    I am rejecting this response because: I did not use any racial slurs and I did tell the two men that I was filing a complaint with the BBB and the going to the courts that to me is not a threat it's letting them know what I was going to do. I don't believe that the signs they have posted applies to me because they are the ones who cross-threaded my lug nut when replacing the tire. There was nothing wrong with the lug nut when I brought the car in to get the new tires. It's their fault for not properly putting the lug nut back on correctly and carefully. 

    Sincerely,

    ***** *******

Santis Quality Used Tires and Wheels Inc. is NOT a BBB Accredited Business.

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