Complaints

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• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Couple weeks ago, interbitzen came into my business and left over 1k worth of product. Few items were sent in as a case. I checked the product later on same day and few items were less than 1/2 case left. So i told the employee last week to check the cases, because some prpducts seems to be missing. Yesterday, my employee checked the products and whole case(120$) was missing.I called them notified them i dont want to do business with interbitzen, because they lost trust from me and wanted all products from interbitzen returned. They said they are not going to return any of their products, because Im not their customer anymore. Please have them take back everything they sold me, because they were supposed to guarantee their products.

  Business Response

  Date: 11/18/2024

  I have attaches our reply to Complaint 22551906.  Please let us know if you have any questions or need additional information.  Thank you. 

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22551906
  
  I am rejecting this response because:

  I did not call *********** on 11th, and did not use foul language. I called them on 12th 9:34am and identified myself, gave them address of the business, and told them I do not want to do any business with *********** anymore, because I found out that some items were missing. The receptionist told me they will contact the sales manager soon. If someone  called on the 11th, it is probably some other store that had same thing happened to them.
  
  When the manager came on the phone on the 13th, I told them what happened, pretty much the same as the complaint I wrote for BBB:
  I came in couple weeks ago saw invoices with cases, but when I came in later that day after shopping, some of the items less than 2/3 or 1/2 cases left on the shelves, so the I told my employee to check the cases. And the first week my employee checks those cases, one case was missing and had to go out to grab it. 
  
  Then the manager asked me "are you accusing of my employee stealing?, do you have any proof?"
  So I told them "I do business under trust, and you guys lost trust. I would like to stop doing business with ***********"
  Then he goes "Okay then, I need to take all *********** display racks"
  So I said, "Okay then, return all the *********** items in the store"
  Then he said "You do not want to do business with us, you are not our customer anymore and I cannot return the items because you are not our customer anymore, we will just take all the display racks out."
  So i said "Ok I will tell my friends who runs groceries, ***ort it to BBB and AG office"
  That is how the conversation went. I was probably upset upon this conversation, because I lost trust from a company I really liked. I worked for my fathers store prior to this store and he has been doing business with *********** for 14 years. Also, the owner of the ***********(****) came to set up the display racks when I purchased this store 4 years ago and I gave them the best spot for all of their items.
  
  *********** started a policy in 2024 where stores have to pay for delivery fee if the account is under $400 a week. One day I was charged a delivery fee, so I told the sales *** I dont want to be charged delivery fee, and if the invoice is less than 400, I dont want to take the delivery for the week. After that, *********** surprisingly dropped off more than 400 dollars every week without skipping a week. Sometimes the invoice was more than 1k.
  
  What the delivery person did is understandable because he needs to fill the requirement from the company and I refused to take delivery if the fee was charged. But what this manager did is not. Originally, I was going to just leave it as it is and get the same products elsewhere, but the manager told me they will take out the display rack while leaving the product. That means, I need to time it perfectly with *********** to bring in display rack, or I will have my best spots empty for few days at least. That is why I made a complaints to BBB and AG office. 

  If he respected my decision, he did not have to come in to my store on the 13th and tried to talk me back in to doing business again. He came in and threatened to take the display racks away like its going to make me rethink doing business with *********** again. Also, look at this manager's response. Two of the very different response in two different paragraphs. "After we merchandise the product and exit the store, we have ZERO control of the inventory we leave in the store. The product is no longer our responsibly." AND "When exiting an account, we exchange close dated product we have sold to the account with fresh product. He will also have to return all of the *********** owned racks that we have set up in his store that hold our products." Also, I still have items that expired from *********** still sitting in the store, so they did not exchange any close dated products with fresh products.

  I dont even need to bad mouth anything to anyone other than one ****** review I left, because I originally found out that *********** cheat in this way(Charge store for a case and bring in cases with missing items, because people usually only check if the boxes are there and dont think to open the box to check for missing items in the box) from the ***** member chat few months back. I remembered it when I saw invoices one of the weeks and started checking the items they brought in that morning.

  What I want is this: 
  I do not want to do business with ***********. And since they want to take the display rack, I want all items from *********** returned, so I can ask different vendors to bring in their display racks and their products. I would rather have them return all of their product now, because I dont want to sell items from business who lost trust, and start building relationship with new vendors. Please make an appointment with me, because I want to count items they are taking and see if they are crediting right prices.

  
  Sincerely,
  
  Ho Song

  Business Response

  Date: 12/03/2024

  Speculation or a hunch doesnt mean our employee is guilty theft.  Theft is a serious accusation and if Mr. ** is able to provide us with proof that his accusation is true, then we will handle it accordingly.  We have attached all of the 2024 Invoices for Mr. **** store.  Please note that all invoices have been signed by Mr. ** or his store clerk after they checked the items we brought in the store against our invoice.   They signed the invoice acknowledging they agree to pay for the goods recvd. according to the ***. terms.

  We would like this matter resolved expeditiously.  We would also like to ask Mr. ** not to do any damage to our racks that are currently placed in his store.  Any damage done to our racks will be charge to Mr. ** and taken against any credit we issue his store.  

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22551906
  
  I am rejecting this response because:

  ****, the owner of *********** wanted to stop by on friday, so I told him he can. At 3pm on friday I asked him if hes coming, he said he cant make it on friday and came the next monday. We talked and he did not give any resolution. 

  They did not provide any solutions. Im not accusing them of thefts. I told them i lost trust from *********** and I do not want to do business with them anymore, return all of their products. There is nothing regarding any resolution of the problem. 

  Please decide if you want to take your racks back and return all of your products or leave as it as and leave us alone. Please decide between two solutions im giving you and respond back go me. And as you said, come return all the expired or almost expired prodicts, whch *********** explained they do such service, but they never did on my store.

  Sincerely,
  
  Ho Song

  Business Response

  Date: 12/26/2024

  I spoke with Mr. **** today (December 26, 2024 @ approximately 11:15 am).  Mr. **** agreed to meet an *********** Distributors, **** team at his store on December 31, 2024 @ 1:00 pm.  The *********** team will collect all of our product and *********** owned racks.  The *********** Team will provide him with a credit invoice.  Then copy of the credit invoice will be submitted to our corporate office by the *********** Team and corporate office will process the credit and issue Mr. **** a check for the credit amount.  The check will be mailed to Mr. **** by the corporate office.  Thank you.