We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Charts

StockCharts.com Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have inquired 3 times in the last few months with *********** Support and my inquiry has been totally ignored. Each time, I received an automatic reply confirming that my inquiry has been received and an answer would be coming shortly. However, I have never received a reply answering my question. My question is: $$M2(M2 money supply) has no data on the chart after February 2021. Is this a glitch or has stock charts stopped providing data for this item? If there is a glitch, please correct. If data is no longer being provided, please explain why. I need stock charts to send me a reply answering my support question. I last contacted them July 3, 2022.

    Business Response

    Date: 07/11/2022

    The following response was sent to the customer:

    Dear *******,

    Below is *********************** response to your question.  The original response was sent on July 5th at 7:33pm Eastern Time.
    Please make sure that messages from "[email protected]" are not being marked as spam by your computer.

    ======================================
    Dear *******,

    Thank you for contacting us.  I checked and we did not receive your previous inquiries.  I don't know why.  

    $$M1 and $$M2 have been discontinued by the data source.
    https://****.stlouisfed.org/series/M1
    https://****.stlouisfed.org/series/M2

    You may want to use ticker symbol $$M1SL:
    https://schrts.co/zWFGqmFx
    or $$M2SL:
    https://schrts.co/vNUIzgib

    You can learn more about these here:
    https://****.stlouisfed.org/series/M1sl
    https://****.stlouisfed.org/series/M2sl

    Thank you,
    *******************
    http://stockcharts.com
    http://stockcharts.com/support
    ====================================

    Thank you,
    ***********************
    http://stockcharts.com
    http://stockcharts.com/support

    Customer Answer

    Date: 07/11/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* Biltek

StockCharts.com Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.