Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-18-2024, I received a training session from one of your employees, **** ******. During this session, I was provided with critical information about the Versium service which I later discovered from independent sources to be incorrect. The reliance on this inaccurate training resulted in my not using the service for the following six months after the session, thereby adversely affecting my business.Discovery and Communication:Upon discovering the discrepancies in the training, I immediately contacted your sales manager, ****** ******** I provided a recording of the training session as evidence. Mr. ******* concurred that the information provided by Mr. ****** was incorrect.Following this, I requested a refund of half of my total payment for the service (i.e., $1800 of the $3600 one-year subscription fee) as compensation for the time and resources lost. Mr. ******* mentioned that Versium **** typically does not issue refunds; however, he suggested a potential compromise by approving a six-month extension of my subscription.Lack of Response:Nine days have passed since that conversation with Mr. ******** On April 9, 2025, I sent an email to Mr. ******* reiterating my position and outlining a compromise that would involve a six-month extension along with an additional 100K extra credits to my account. As of today, I have not received any response.Complaint Summary:1.Misleading Information: I received inaccurate training from Mr. **** ******, which directly impacted my use of the service.2.Inadequate Remedial Action: ******************** acknowledged the error, the resolution offered (a subscription extension) does not compensate for the six months of loss or the issues caused by the misinformation.3.Lack of Communication: After my follow-up email sent on April 9, 2025, there has been a complete lack of response, which reflects poorly on Versium, Inc.'s customer service and accountability.

  Customer Answer

  Date: 04/16/2025

  Hello ******,
  I wanted to let you know that Phi *******, ** of Sales at Versium, and I have reached a solution.  Below is a copy of the email that I received from Mr. ****************** *****,
  
  We have a solution. I spoke with **** today and it makes the most sense for you to play out your current subscription term until 9/15/2025. At the end of your term we will provide you with a "credit package" of unused match credits for you to use that never expire. Typically, unused match credits at the end of a subscription are usually "use it or lose" at termination.
  
  If ***** ****** is to leverage your account for additional clients of his he would need to create a seperate account at the end of your subscription OR you can choose to provide him with your credit package to utilize, whatever the unused match credit balance ends up being.
  
  In the meantime, if you would like to schedule a call to discuss REACH's credit rating ranges and how it is aggregated and what it is used for, I'd be happy to join you on a call.
  
  Best regards,
  
  **** *******
  VP of Sales
  
  ******, will you please withdraw the complaint that I filed?
  
  Sincerely,
  
  ***** ****
  

  
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im receiving multiple texts and calls referring to selling my house. I never gave anyone permission to give out any of my contact information, therefore I shouldnt be receiving any texts or calls about my properties. Its crazy when you have to tell 15 different people everyday that youre not selling and house. Its actually causing problems when I cant get my work done due to the phone ringing constantly.

  Business Response

  Date: 02/07/2023

  Hello *******,

  We are sorry for the inconvenience.

  If you would like your contact data opted-out of our system so it will no longer be given out from Datafinder, please visit the opt-out section of our website at the web address listed below and enter the information you'd like opted-out.
  

  *********************************************
  

  Thank you,
  Datafinder Customer Success

   

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 19340956
  
  I am rejecting this response because: there was never a time that I gave Datafinder the authorization to give out any information about my home nor myself. How did they obtain my information to even sell or give out???? Next I dont feel that I should have to go onto their website and fill out any form that states they should stop or I can opt out of my info being given out all that does is the program makes you accept cookies and in doing so puts in fine print allowing them to do whatever they want with you information.  I gave BBB my information so they should take the information the have about me and erase it from their database.  That would really resolve the issue completely if youre 
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continously get texts asking to sell the house I live in and they state my information was provided from Datafinder. Well Datafinder your records are quite wrong. My name is not on the house, so therefore I do not own it nor have any right to sell it. So stop giving my information out.

  Business Response

  Date: 11/28/2022

  Hello ******,

  Since your complaint to the BBB included your name, address and phone number, I have taken the liberty to opt this data out of our database so Datafinder will no longer give out your contact information in the future.

  If you have additional contact data associated to you that you'd like opted-out, please visit the opt-out section of our website to enter this information:

  https://versium.com/ccpa-opt-out

  Thank you,

  Datafinder Customer Success