Complaints

This profile includes complaints for Dental Professionals of Washington, Quirt, Mongrain, Gibree PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dental Professionals of Washington, Quirt, Mongrain, Gibree PC has 3 locations, listed below.

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  Dental Professionals of Washington, Quirt, Mongrain, Gibree PC

  8575 164th Ave NE Ste 200 Redmond, WA 98052

• 

  Dental Professionals of Washington, Quirt, Mongrain, Gibree PC

  3802 Colby Ave Ste 3 Everett, WA 98201

• 

  Dental Professionals of Washington, Quirt, Mongrain, Gibree PC

  505 Cedar Ave Ste C1 Marysville, WA 98270

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I had treatment with them I had double insured as BCBS and Delta Dental.They recognized and confirmed that they must refund over charged amount of $734.35.Treatment was happen more than year ago.I spoke with ******* who was reception last time was 27 June, they have record of mine.I contacted to them many times.I have not get any refund yet.

  Business Response

  Date: 07/31/2023

  In regard to the complaint filed for Case #********, we value our patients and the care we provide for them, and we take our patient concerns and complaints very seriously.  
  We issued a refund check to the patient on 07/06/2022. The check was not cashed by the patient and our treasury team was notified to reissue a new check on 06/27/2023. Our treasury team is currently working on reissuing a new check.
  We strive to serve each of our patients with the highest quality dental care experience possible and take pride in committing to each patients oral health.  At Wilderness Dental Center we feel we have accommodated the patients needs by processing the refund.
  Sincerely, 
   
  ************************* at Wilderness Dental Care 
  

  
  

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against ********** at Complete Dental of Education Hill located at ******************************************************************, ************; and Heartland Dental, ***********************************************************************, ************.This complaint is regarding lack of consent, battery, and negligent quality of work. ********** performed a dental service on my 19-year-old daughter, *********************, without providing a full consultation, including explaining the process, future risks and costs, obtaining her consent for invasive alterations, and not contemplating repercussions from the procedure, including ongoing physical pain, trauma, and financial impact. On October 20, 2022, during a teeth cleaning appointment, **** asked for a consultation for non-invasive or composite veneers. She was told the dental office could do this and was quoted $12,582.00. On November 10th, **** went into the office to see the temporary molds and have prep completed. ********** irreversibly shaved her top 6 front teeth without her consent, and when asked how this happened, he advised he thought she would have known the veneer process from Tik Tok and that there are no risks we should be aware of. The final veneers were placed on Lylas teeth December 1, 2022. The veneers caused an issue with ***** bite that ********** advised was an orthodontia issue, and he couldnt fix. **** has been in ongoing teeth and jaw pain since the veneers were placed. She has been taking medication every 4 hours to manage the pain for over 6 months. She had to see new dentists, an endodontist, a therapist, and doctor; I have not yet received all invoices. She now has to see a Prosthodontist because there are issues with the veneers. In addition, root canals are still not ruled out. Dr. **** actions were negligent, unethical, and equivalent to battery. I would like to be reimbursed for all the costs we have paid to various providers since this started, as well as future costs for the prosthodontist, veneer replacement, etc.

  Business Response

  Date: 07/17/2023

  Referencing Case # ******** In regard to the complaint filed for Case # ********, we value our patients and the care we provide for them, and we take our patients concerns and complaints very seriously. This patient is dissatisfied with the treatment provided. There have been several attempts to try and resolve this, including offering the patient a full refund. At this time, we have yet to reach a resolution that is agreeable to both parties. We strive to serve each of our patients with the highest quality dental care experience possible and take pride in committing to each patients oral health. At Complete Dental of Education Hill, we feel we have accommodated the patients needs by offering a full refund and referring the patient to a specialist. Sincerely, ***************************** at Complete Dental of Education Hill