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Business Profile

Door and Gate Operating Devices

Trinity Gate & Door Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door and Gate Operating Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trinity Gates installed a gate for our residential community. The swing arm has become faulty and despite many requests to them, stretching to more than a year, they haven't yet dispatched any technician. I personally reached out to them in Aug 2021, March 2022, May 2022. I get only false promises of them dispatching a technician, but action on the ground.Aug 2021 - They said, they'll dispatch a technician in 4-6 months. When indicated that we were on their waiting list for much longer than that, they claimed that they lost the records.March 2022 - They again claimed to have lost records, and said they'll dispatch someone in 4 weeks.May 2022 - No response to call. So left voicemail, and haven't heard back.June 3rd 2022 - Again no response.This is a gate that no other provider services, as this was installed by Trinity Gates. So we need them to come and fix it (at a reasonable cost).

Trinity Gate & Door Co is NOT a BBB Accredited Business.

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