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Business Profile

Graphic Printing

PS2 Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm filing this complaint on behalf of ********************************* where I'm employed. Make-A-Wish contracted PS2 Group (fall 12/winter 23) to print an invitation for our largest annual fundraising event, a Gala and Auction. Things did not go as planned with the printing or the invite assembly, and the communication was not ideal. BUT, the real crux of the problem is that PS2 Group has charged us for this work 3 times. They initially charged us double the amount. We contacted *******************************, owner of PS2 Group, in April 2023 upon noticing this mistake. I called, left a voicemail, and sent an email notifying her of this mistake and asking for a refund for the overage. I never got a response so I turned it over to our President and CEO, *************************, who took up correspondence thereafter.************************ responded to ************** and said she would credit the account. That never happened. ************** then followed up with her several times to ask for a credit and those emails went unanswered. Then, PS2 Group charged us a third time, instead of refunding us. In total, PS2 Group charged Make-A-Wish $18,165.93 for a job that should have cost $6,055.31. We contacted them over half a dozen times (April-June) before turning this over to our attorneys (July) to resolve. Our attorneys repeatedly tried (July-October) to get ************************ to refund the $12,110.62. She agreed, but we have yet to see a dime. This is no way to conduct business with anyone, let alone a nonprofit. This situation has caused our organization stress, depleted our time and resources, and ultimately robbed a child of their wish. As a nonprofit, every dollar is crucial.I want the public to be aware and informed of PS2 Group's business practices and to refrain from entering into business with this company. We are also seeking repayment in the amount owed but have exhausted what we can afford to do legally so that's why I'm reaching out to the BBB.

PS2 Group is NOT a BBB Accredited Business.

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