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Business Profile

Mail Box Rental

The U P S Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 29th, I went to the *** Store in *******. The lady at the counter (*****) was extremely rude and I called out her behavior. After I dropped the package (********************** ***** *** takes **** packages) it has been 2 weeks and it show the item was not handed for delivery. When I called back to check what was going on, the same lady was extremely sarcastic suggesting she indeed did not handle the package.I strongly believe the package was either stolen by her or not handled to **** and it is hidden somewhere in the store.I have filed a police report

    Business Response

    Date: 12/26/2022

    This gentleman was extremely rude and accused our staff of stealing his packages. When I tried to respond to his complaint he was extremely rude to me. 

    **** lost his package. The fact we accept **** packages to hand to the post office does not constitute a responsibility when **** loses their item. 

    We are no different than if he dropped his item at a metal box on the corner. 


    We are not able to do anything for this gentelman, he has not receipt that he dropped it off in fact so it is indeed a false accusation. ************. We did not enter into a sale with this guy, and that would be the only way we would have any liability here. 


    Nothing left for us to do. Matter is closed. The item may end up getting delivered that he is looking for. The whole world knows how messed up shipping is right now especially at ****. 

     

    Thanks. But we are done. We are not the post office. 

     

    Customer Answer

    Date: 12/26/2022

    Complaint: 18566954

    I am rejecting this response because the answer is absurd and reflects that the behavior from the employees comes the top. My package was lost/stolen at the store

    Sincerely,

    *****************************

The U P S Store is NOT a BBB Accredited Business.

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