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Business Profile

Online Gaming

Innersloth LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Innersloth will ban users as they have banned me for apparent complaints or reports about me. Most likely these are by juveniles acting like juveniles and reporting me for hacking/ cheating or other actions that were not committed by me and yet somehow Innersloth can take numerous false reports and complaints and use those to ban an honest paying customer when there is zero merit or proof to any allegations. Innner sloth is allowing kids to bully other kids and banning players from using the game that should not be banned.

    Business Response

    Date: 01/24/2023

    Hi there,

    Sorry to hear about the frustration! Innersloth takes the reporting process seriously to ensure that players are not falsely sanctioned. Our moderation team reviews all reports individually and applies sanctions based on the information we receive at the time of reporting. All reports are reviewed by humans (not bots), which allows for greater context and understanding. Additionally, they go through weekly quality checks to ensure their work reaches expectations.

    In the game, you have a pop up that explains the sanction reason and how long it will last. According to your explanation, this should be a temporary ban and you will be able to play again once the time is up, which is around a period of 2 weeks. You can view our Code of Conduct here for better context: ***************************************************

    Customer Answer

    Date: 01/24/2023

     
    Complaint: 18884373

    I am rejecting this response because:
    This is in inaccurate and false statement. 
    Sincerely,

    *****************************

Innersloth LLC is NOT a BBB Accredited Business.

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