We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Athletic Organization

Seattle Sounders FC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Organization.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am caught in a situation where I am unable to control this business charging me for services I do not want. They continue to tell me there is only an email system in place to decline new charges. This email system only allows for an opt in situation. I have been unable to opt out during the short window allowed. I am not allowed to cancel my membership. Several attempts to cancel my membership have failed as the representatives claim I missed the opt out window. The representatives are argumentative when you ask to cancel and will refuse to help. Yet I keep getting charged with no reasonable way to stop payment.

    Business Response

    Date: 11/15/2024

    Thank you for bringing this concern to our attention. As you noted, our Pay As We Play terms and conditions include an opt-out for playoff tickets. Due to the short period between playoff games, the opt-out window is similarly short. We went ahead and removed the playoff tickets from your account and did not charge you for the following round. Please contact us if you have any additional questions or reach out on our websites chat feature *****************************************************************.

  • Initial Complaint

    Date:09/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a season ticket holder for 13 years. On August 19, I notified *************************, my account manager via email that I no longer wanted to renew our tickets. She called on 8/22 to discuss and offered a Flex Membership instead. I told her I would discuss with my partners and we agreed to talk on 8/29. We talked and I told her I was not interested in the Flex Membership or in renewing our tickets for the **** season. (I am paid in full for this year). On 8/22 ******* had send me an online link to a form that Sounders wanted me to complete to cancel. No timeline was indicated in this email. On 8/30, ******* emailed me again and said the form needed to be completed by noon tomorrow. At this time, I was out of the country on a cruise ship in International waters heading up to ******. I had no access to internet on the boat. I was able to use a computer on the boat to attempt to fill out their form, but was a couple hours past noon and the form was no longer available. I called ******* once we reached port and I had cell service to tell her the situation and she indicated there was nothing she could do and I would be obligated to purchase the season tickets and my credit card would be charged that night. The card number they had on my file was invalidated so they could not collect. I received notice on 9/1 that I owed money and needed to update my credit card. I have heard nothing since, so I called ******* today (9/25) to confirm that I was not renewing. She said I still owed the money and there was nothing she could do. I told her I was not paying and she said my tickets would be given to another person for non-payment. I asked if this would affect my credit score or standing. She did not know but indicated if I ever wanted to buy Sounders tickets again, this would be noted on my account and not favorable.I am beside myself in frustration. I notified them in writing of my desire to non-renew, had multiple conversations with my acct manager so clearly the Sounders were aware of my desire to cancel our season tickets. I could not complete the form as I did not have access to the internet, and told her I would complete it as soon as I could. Nothing. They still feel I owe them for season tickets that do not even start until March of ****! I will not pay, but I do not want my credit or standing to be affected by this. This is absolutely terrible customer service for a 13 year season ticket holder.

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested cancellation of my season tickets now three times. All times have been told that's not possible. Instead I proceeded to cancel a renewal for the subsequent season, of which that request was ignored and I continue to be charged.First request for cancellation was 9/17/22 to *********************** - he has since left the Seattle Sounders organization.This then was handed off to ***************************** on 10/3/22 - which had been escalated to his manager who insisted I cannot cancel because I missed the deadline (and apparently it's my fault the contact that was supposed to own my account (***********************) had left the company when I requested the cancellation prior to the deadline), only change the tickets for the rest of the season. I did that, and was assured I wouldn't be setup for auto renewal and get into another cancellation lock.Now its 2023 and I have season tickets again (they did not honor their word to not renew my tickets for the new season) ... and I have been handed off to ***********************, *************************** and now ***************************. As of today 4/4/23 I have informed them of my intent to file a complaint with the BBB as I am continuing to be charged and not allowed to cancel.Although I love the Seattle Sounders and MLS in general, this situation has been frustrating to say the least - I am disappointed in the Sounders FC Staff and their predatory practices locking season ticket holders in.Originally I was only looking for a cancellation but as this issue has persisted and I feel wronged, I am now also looking for a Refund.

Seattle Sounders FC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.