Collections Agencies
Convergent Outsourcing IncHeadquarters
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On November 23, 2021, Better Business Bureau recognized a pattern of consumer complaints filed against Convergent Outsourcing Inc.
Consumers are alleging Convergent Outsourcing Inc is outsourced by Cox Communications to handle debt reconciliation and debt collections. Consumers claim their identity is being stolen and they are being harassed by phone calls stating they have debt that is owed. Consumers are alleging that Convergent Outsourcing Inc works for several businesses, one being T-Mobile USA. Consumers are alleging Convergent Outsourcing Inc is calling them and seeking payments on behalf of T-Mobile USA. Consumers have stated that the Federal Communications Commission and other federal agencies are involved due to discrepancies of T-Mobile USA and what appears to be fraudulent activity on customer accounts. Consumers have alleged they have sent payments to Convergent Outsourcing Inc in exchange to have all information related to a debt removed from their credit files. Consumers have tried to dispute these reports through Credit Karma and other third-party credit reporting agencies. Consumers claim they are receiving reports of credit files opened on behalf of Convergent Outsourcing, Inc.
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