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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Convergent Outsourcing Inc has 25 locations, listed below.

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    Customer Complaints Summary

    • 555 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am not liable for this debt with ******* , I do not have a contract with Convergent Outsourcing, *** they did not provide me the original contract as requested.

      Business Response

      Date: 06/03/2025

      Please see attached.

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received notification that this creditor is trying to collect but have never received any type of proof of debt validation nor have I entered into any type of signed agreement or have a contract with this company. This is falsely reporting on my credit report and I demand for it to be deleted immediately.

      Business Response

      Date: 05/23/2025

      Please see attached.

    • Initial Complaint

      Date:03/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CONVERGENT OUTSOURCING, **** I do not have a contract with CONVERGENT OUTSOURCING, **** They did not provide me with the original contract as requested.

      Business Response

      Date: 04/04/2025

      Please see attached.

    • Initial Complaint

      Date:03/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with (CONVERGENT OUTSOURCING acct# *********, i do not have a contract with (CONVERGENT OUTSOURCING acct# ********* they did no provide me with the original contract as i requested. This company is violating my consumer righ TO PRIVACY PURSUANT 15 USC 1681B (2) and 15 U.S Code 1681i(a) FCRA and , Fair Debt Collection Practices Act(FDCPA) 15 USC 1692g sec.809(8), {15 U.S.C. 1692k(d) [(******** v. *****, 589 U.S. _, 140 S. Ct. 355 (2019)Absent the application of an equitable doctrine, such as fraudulent concealment, the ****** one-year statute of limitations begins to run on the date the alleged violation occurs, not when it is discovered.]} Other Legal Precedent or Case Law (****** *. *******, ************** (Ind. **. App. 2001), (****** v. ********** of *******, 626 F. Supp. 2d 1068 (S.D. **** 2009)) and (Camacho v. *************************, 430 F.3d 1078 (9th Cir. 2005)

      Business Response

      Date: 04/11/2025

      Please see attached file. 

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my PSEG balance and confirmed this with them on 12/27/2023; however, my balance has been transferred to multiple creditors since then. Why? Because they never closed the account. And of course I cannot find a valid number to get in touch with these people. I have a confirmation number for my payment being made in full.

      Business Response

      Date: 04/03/2025

      Please see attached file. 

    • Initial Complaint

      Date:03/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *********************. I do not have a contract with Convergent outsourcing, they did not provide me with the original contract as requested.

      Business Response

      Date: 04/07/2025

      Please see attached file. 

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      l am not liable for this debt with SANTANDER/******** CAP and CREDIT ACCEPTANCE CORPORATION I also need all the inquiry that I have to be removed since they were all processed without my authorization and that is affecting my personal credit in a negative way, for this reason I request your help so that they can remove all of this that was placed without my ********** ACCORDANCE WITH THE FAIR CREDIT REPORTING ACT ACCOUNT CREDIT ACCEPTANCE ******************************** CAP and the other banking entities that are running my credit without my authorization HAS VIOLATED MY RIGHTS.15 U.S.C 1681 SECTION 602 A. STATES I HAVE THE RIGHT TO PRIVACY.15 U.S.C 1681 SECTION 604 A SECTION 2: IT ALSO STATES A CONSUMER REPORTING AGENCY CANNOT FURNISH A ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS

      Business Response

      Date: 03/14/2025

      Please see attached.

    • Initial Complaint

      Date:02/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract with CONVERGENT - plus they did not provide me with the original application like I asked.Account *********** Amount Disputed: $ 0

      Business Response

      Date: 02/17/2025

      Please see attached file. 

    • Initial Complaint

      Date:02/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******. I do not have a contract with ******. They did not provide me with the original contract as I requested.

      Business Response

      Date: 02/14/2025

      Please see attached file.

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *** Communications I do not have a contract with convergent Outsourcing. They did not provide me with the original contract as requested.

      Business Response

      Date: 02/10/2025

      Please see attached.

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

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