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Business Profile

Delivery Service

The UPS Store #4532

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday April 1st, 2024 I mailed a package using the UPS Store #4532. The Package tracking number is 1Z39R3V60207626514. The package was supposed to be delivered to Apple using the prepaid postage. The package was not delivered to ********* nor was it returned to me. I have been waiting for 1.5 months for resolution. Neither ***.com nor the *** Store has found the package nor reimbursed me for the watch that I was shipping. The item shipped was an Apple Watch SE.

    Business Response

    Date: 05/13/2024

    We cannot control the delivery and claims of drop-off packages. This was a prepaid label not associated with our *** account. We only accept the drop-off and hand it to the driver for further delivery. This complaint is filed with the wrong business and should be for *** Corporation, who does handle the delivery and claims process for these prepaid labels. We are unable to resolve the problem and wish you the best in getting a resolution.

    Customer Answer

    Date: 05/20/2024

    Hello BBB,

    My issue with *** and *** Store 4532 has not been resolved to my satisfaction.  Neither *** nor *** Store 4532 has not found the item nor reimbursed me for the item.  When I contact *** to find out the status of my claim, they give me a continuous run-around and I cannot take any action.   

    How do I re-open the case? 

    Thank you,

    *****

    Business Response

    Date: 07/10/2024

    Again, we cannot control the delivery and claims of drop-off packages. This was a prepaid label not associated with our *** account. We only accept the drop-off and hand it to the driver for further delivery. This complaint is filed with the wrong business and should be for *** Corporation, who does handle the delivery and claims process for these prepaid labels. We have tracked the package and see that a claim process has already been started. That is betweent the customer and *** Corporate. We are unable to resolve the problem and wish you the best in getting a resolution.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some dresses from ***** and when the product was delivered it was substandard quality. So I decided to return the package. I contacted ***** and got a return bar code. Using the return code and I dropped of the package at the *** Store on 18th Nov. About 10 days later, on 29th I enquired abut the package and they didn't have any information. As asked by them, I opened a claim. I got a couple of emails asking about the package content and delivery address, which I provided them. But on Dec 13th, I checked online and saw that the investigation was closed and claim not approved because ***** did not respond to something *** asked them about the package. This is utter nonsense! I am returning something that ***** sent me and I PIAD for. ***** already got my money and they have no interest in returning my and don't have any interest responding to anything *** asks for. ***** is refusing to refund until they get the return package; USP can't find the package and they won't refund me until ***** confirm that they have not received the package. The only person any interest in finding the package is me and anything I say is not good enough. *** has proof that they accepted package and it was scanned at their facility but no trace after that but they want confirmation from ***** has not received the package and package details. SOUNDS TO ME LIKE A SCAM.

    Business Response

    Date: 12/29/2023

    We just print a label and hand it over to **** note best way should be to get the tracking number. Note ***** is located in *****, not sure how there returns work.

    We are a franchise and do not insure any returns or are responsible for companies not returning customers money. This is withyou and *****.

    If you can provide a tracking number, we can help you track it. Note this is the first we have heard about this.

     

    thanks

    *****************

    the *** store ****** highalnds

     

    Customer Answer

    Date: 01/10/2024

    This matter is not resolved. The store and *** pointing fingers at each other. When I call *** they redirect me to the store and refuse to provide any information or solution. And the store claim that they are not responsible as it is a *** package. 

    The package was dropped off at the store and it was meant to be delivered by *** to the ***** facility in **********. The package has not reached *****. There is no information about the package online (*** tracking). The package is lost as fast as I can figure out but *** and the store to take responsibility. And ***** refuse refund my money as they have not receive the returned package.

    *******

The UPS Store #4532 is NOT a BBB Accredited Business.

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