We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Ai-Lien N Sperry DMD PS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appt. with Dr. ********************** on 8-2-23, for a routine cleaning, exam and xrays. Her receptionist had quit, so she said she could not give me an estimate. I agreed to having the services, she specifically ask me if i wanted "deep root cleaning" I said absolutely not. Her assistant proceeded with a routine cleaning and xrays. She said i had 3 cavities that needed to be filled. On 8-23-23 i returned to have 3 cavities filled that she said i had. At that point the bill had not been submitted to insurance, i told her, i didn't want to go over my $1000.00, so i needed to know if this was going to exceed that. She said "no". I returned on 12/6/23 for a follow up, all of the fillings she did fell out, the new receptionist told me i needed to pay my bill before i could go back. I said "what bill" she handed me a bill for $240.20. I called my ins. right then, they had not submitted to ins. as of that day. I also noticed there was a charge for "periodontal scaling and root planning" this was never done. A regular cleaning, ins. pays about $90.00. This, scaling and root planning, Ins. pays around $300.00. i have made repeated attempts to solve this, she has defrauded ******** by this charge. They did reduce to ******. not sure why. The first bill i received was 12/6/23. Ins. had not been submitted. i am left with 3 holes in my teeth, now have to find new dentist. i have called, left several messages, Dr. ********************** has not called me back.1-8-24, 1-9-24, 2-13-24, I have spoken to my ins *** next step will be to put in fraud claim. I want them to take off the $******, and send me a -0- balance statement. I just hope that the damage to my teeth is repairable. Scaling is done below the gumline, in order to remove bacterial deposits and toxins. This is the succeeded by root planing which attempts to scrape of infected cementum on the root of the tooth, done with numbing of gums, gums were not numbed during cleaning. typical scam.

Ai-Lien N Sperry DMD PS is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.