Reviews

This profile includes reviews for McLendon Hardware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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McLendon Hardware has 7 locations, listed below.

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  McLendon Hardware

  440 Rainier Ave S Renton, WA 98057-2401

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  McLendon Hardware

  23662 104th Ave SE Kent, WA 98031-3316

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  McLendon Hardware

  1015 N Pearl St Tacoma, WA 98406-7921

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  McLendon Hardware

  11307 Canyon Rd E Puyallup, WA 98373-4355

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  McLendon Hardware

  10210 16th Ave SW Seattle, WA 98146-1432

Review Details

• Review fromSamantha B

  Date: 01/16/2025

  1 star
  I had a very upsetting experience at McLendons Hardware in ************* on [Date of Incident]. While shopping, I received assistance from staff early on, but then spent some time browsing at my own pace, trying to decide on the right color of Carhartt hats to match my clothing. I picked up two hats and decided to keep one, returning the other to the display.Later, I was approached by two employees, one of whom seemed to be a manager, who accused me of stealing a hat. They claimed they noticed a hat had gone missing and told me to leave the store. Despite explaining that I had returned one hat and was holding the other to purchase, they insisted on asking me to leave without searching my items or offering any clarification. This left me feeling humiliated and wrongfully ********** make matters worse, I later learned that my cousin, who is a local, no longer shops at this store because of similar uncomfortable experiences.I understand the issue of theft, but I believe McLendons staff handled this situation unprofessionally and unfairly. I left the store without completing my purchase, and the incident disrupted my day. This treatment was not only embarrassing but also unacceptable.I hope that McLendons Hardware takes this complaint seriously and works to improve its customer service practices, especially when it comes to making assumptions about theft without evidence.

• Review fromShuki H

  Date: 08/24/2024

  1 star
  07/01/2024 - Placed an order for a part for our BBQ,07/02/2024 - Credit card charge goes through 07/20/2024 - No call from McLendon, called to follow up, still no ETA 07/27/2024 - Follow up call ends up w/"No ETA" (few more calls to follow, and "no ETA" was their answer each time)08/17/2024 - Order still not filled, followed up and was told it'll come around December (of this year???).08/22/2024 - Decided to request a refund 08/24/2024 - Still no refund, followed up, was told it'll take "few more days"It is understandable some orders may take longer than usual but WHY DID THEY CHARGE OUR CREDIT CARD before THE ORDER IS FILLED? This practice is highly ************* aware of their PROMPTNESS in taking your money while they're customer service is slow as frozen molasses.We wanted to give them the business as they're a local chain. We won't bother.

• Review fromSusan W

  Date: 07/18/2024

  1 star
  ********* hardware is a longtime business in western **. It was recently (approximately 3 yrs ago) sold and is no longer family run. The people working at the *********** location, especially the store managers, are consistently rude to customers. The store is also very inefficiently run. The many negative comments on the website reflect this fact. I recently tried to return an item purchased with a credit card. I was told it was a non-returnable item, even though my receipt said, no-hassle returns . No where on the item or on the shelf was there any indication that this was non-returnable. The clerk who waited on me was rude and condescending. I also believe he was the manager.