Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of visit: 1/11/2018 Amount paid after health insurance $ ******** Eye exam performed to determine whether my eyes need treatment. No treatment performed yet, and they billed me twice of $54.00 each, and amounts of $340.00 and $552.00 without any service associated with the charge. I came and the front desk promised to correct the bill. Not hearing anything from them for three years, then, I am in colection for the bill. Their lawyer called my work, trying to get me fired!

  Business Response

  Date: 01/26/2023

  Dear patient,
  
  
  We understand your frustration at this situation. After careful review of our documentation, we found that we had attempted to obtain your current insurance information multiple times, whether it was from your new patient documents from your referring provider, or directly from you. We reached out to Premera and ************** Services multiple times to obtain payment for your services, but Premera could not identify you as insured, and ************** Services stated that you were under another insurance at that time. 
  
  
  We also mailed 5 different statements to you, over the course of 3 and a half years, to which we did not receive any calls to our billing department to work out your bill. You stated that you came to our office and spoke with our receptionist, who had "promised to fix your ****** We have no objective documentation of this. We reviewed your chart, and your billing statement is accurate for the services and care rendered on 1/11/2018. 
  
  
  We are willing to work with the collection agency in regard to a payment plan. Please advise what would be feasible to you.
  
  

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18517845
  
  I am rejecting this response because:

  The bill show that my health insurance already paid about $350, so your billing to ********** is the correct insurance, but the charges was for ~ $1500 for an initial exam. I expect any service costing above $300 be submitted to the insurance first, and inform me of the charge and let me decide if I want to go forward with it. You went ahead with expensive service taking pictures of my eyes for over a $1000, where my recent eye doctor did the same service for $25, and was paid by my insurance.
  The bill also has 2 item that weren't explained what they are for.
  
  Sincerely,
  
  ***********************