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Business Profile

Pet Store

Puppyland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

This profile includes complaints for Puppyland's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Puppyland has 2 locations, listed below.

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    • Puppyland

      54 Rainier Ave S Ste B Renton, WA 98057

    • Puppyland

      13103 Meridian E Ste 104 Puyallup, WA 98373

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a puppy on 06/19/2021 for $4200. We were told she was AKC and ACA certified. We waited until she was 2 years old to breed her. When I went to register the puppies, I am told she is not certified through AKC certified. I paid $1,000 for an AKC stud and now have lost at least $1,000 per puppy because I can not certify them.

    • Initial Complaint

      Date:11/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a puppy from them in March 2022 at an extremely high price of $5000. At that time we were promised reimbursement of $200 for the neutering as stated in the purchase agreement. They approved the claim in August and promised to send the check within 30 days. It is now November, I received nothing. They ignored my numerous emails and kept stalling. No one is taking responsibility. Their manager ********************* also keeps giving me false hopes and never delivers. Also, I can see other complaints mentioning the same issue. The puppies they sell are not healthy. Mine came home with severe parasite disease Giardia and went through 4 rounds of medications but still not cured. They simply refused the claim.This store has serious customer service issues. There are ZERO after-sales services and they never deliver on their promises. Yet their selling price is ridiculously high. They need to be scrutinized by government agencies. This is obviously a very dishonest business. They should not be left unwatched.

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a puppy with insurance that stated we could get reimbursed up to $200 if our dog was neutered within a certain time frame. We qualified for this reimbursement, which the company agreed. A claim for this was opened in July. There was a lot of back and forth stating they would send the check to us. It is now October and we still have not yet received reimbursement. Now they are not even reaponding to emails.

    Puppyland is NOT a BBB Accredited Business.

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