Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tooth gems applied by this business on 9/21/24 at the *********************. I was charged $348 and was told they would last 3-6 months. Half of them fell off 6 days later (9/27) and the rest fell off 5 days after that (10/2). I believe they were not applied correctly. The business owner got busy while I was waiting for my service and continued selling customers jewelry who came after me. Her boyfriend came to the booth and she asked him to prep my teeth for her while she gave instructions from across the booth. He left partway through and she took over, saying she didn't even know where he left off. I contacted the business to rectify the situation, because over $300 for 11 days is crazy. I was told they don't make any guarantees and that the 3-6 months she quoted me at the time of service is just an 'average.' She said I didn't follow after care instructions, but the only instruction she gave me was to not eat, drink, or smoke for 2-3 hours after, which I didn't. She said to avoid acidic things for first couple of days, which I did. When I reached out to her about this on Instagram she was very defensive, said I didn't care for them properly, and blocked **** contacted another business that offers the same service to find out if this is normal and they were shocked by how much I was charged and how quickly they fell off. That business has a policy to replace any gems that fall off in the first 6 weeks for free.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on June 9 I was scheduled for I was scheduled for my last class, but she didnt text me in the morning saying she wasnt gonna be able to because there was a problem with the maintenance store. She proceeds to tell me last minute which made me waste a day at my job. she proceeds to schedule me for the Tuesday of the following week. Then she says that the maintenance store has not been fixed. I called the building to confirm that the door was not fixed. When I called. They had said the door had been fixed within the day of the problem. so I dont understand why I wasnt able to take the class. She gave me no reason. she had not texted me to reschedule the class until after a week after until I texted her saying I was feeling frustrated with the matter. I have given her $1000 $500 was for her setting up my kit for lashes and I have yet to receive that lash kit, it has been two months since I have waited for her. She does not respond back within reasonable time. She will text me at 11 PM when I text when I have texted her around 3 PM. She keeps rescheduling me and she is late most of the time for our appointments . on June 25, we were supposed to have us class at 7 AM. There was An incident on the road and the *** marked me to get there at 7:02 she responded me and said she would have to cancel the class because she had a full day She has rescheduled me about **************************************************************************************** was because I was running two minutes late some of the times that I have gone to her she has been about ******************************************************************************************** at this point, I just want my money back so I can schedule with somebody else and finish my training

  Business Response

  Date: 07/07/2024

  I booked this student back in ***** for a $1000 deal for ***** for a lash training. The required deposit was $500 and $500 was due the first day of class. So $1000 total. The classes need to be in ***** for this $1000 deal. She couldnt do her classes in ***** due to her not being able to pay the amount until ***. Which I was not informed of until after I had drove all the way to her house, collected a deposit, and was told after I had left and was going over good times for scheduling. I graciously extend the window of time for her to May. I also took her for two days of training before she was able to pay the remaining amount on good faith that she would. I did not have to do this. But I was dedicated to making sure she learned and that we could get started right away.  I had to reschedule the 3rd class because I had something come up and I was working in another state in May. I scheduled her for when I returned. I got to the building I work in and my key fob was not working, nor for my feature to let myself into the building through my phone. I have had this problem multiple times and am currently looking for another salon space because of it. Its not possible that it was fixed the same day because they was no one there to help my with it. I didnt want to waste my clients time and communicated the best I could. I even offered to meet at another spot and she said she couldnt. But I made sure I got her kit to her right away there was a few disposable items such as glue cups, microswabs, lint free wipes, and lip applicator brushes that I was unable to put in the kit due to them being locked in the salon. But she was still able to practice without them. We scheduled another day for her and the people at my salon said the key fob was working but I still had issues with it. None of her availability worked with mine the following 10 days due to me having all my appointment times including some after hours fully booked. I managed to squeeze her in at 7am for an appointment 2 hours before opening and on a day where I was already working until 11pm. I let her know if was squeezing her in. She was going to be late to her appointment and we were already cutting the time shorter than I wouldve liked to, so I let her know that wouldnt work for me and that I would be best to reschedule. I didnt want to rush her training. I wanted her to had a calm environment to learn and I didnt want to have to rush it. She was going to be late because she waited until about ***** minutes before her appointment to ask for the address that I had given to her previously because she had already been to my salon for training. I get that this happens. But I nor responsible for her not making sure she still had to address prior to the class day. I was driving so I didnt see the message and was unable to respond until I arrived. She found the address while I was driving and said she was on her way but there was traffic so she was going to be late. class started in 10 minutes. I told her this would not work for me. She was frustrated, but I already woke up at 5am to work a 15 hour work day to squeeze her in and be accommodating. I even messaged her that morning to offer to take her an hour later because she mention in previous conversation that it would work better for her. But she never responded and I didnt make sure that I had someone to help pick up supplies I needed for the rest of my work day. So starting later and going later with the class was no longer feasible. I did however offer for her to meet me at my pop up event and told her I would training her there. I had other staff to help me here and there. But that she wouldnt have my full attention, but was more than welcome to stay as long as shed like. She asked what other days I had available. My schedule is completely booked all through July. The days I am not working (which is  barely any because I work constantly) I have a bunch of responsibilities I need to take care of and I cannot work 24/7 and never prioritize my health or other responsibilities. I let this student know that if I was able to book her for another day within July I would let her know right away.  I have had no openings in my schedule, so I have not been able to come up with a new day. This student has received most of her kit, a training manual, extensive training and review on all the fundamentals of lashing, the science behind it, the execution, what contradictions to look out for, how to place classic, hybrid, and volume lashes, how to create volume fans, how to map a lash set, glue knowledge, and more. We only have a small proportion left of her training where I wanted to review and help her perfect. In the meantime while I was waiting for an opening in my schedule I ask her to practice a few things and send me videos of her practice. She never did that. I also asked her to send me some homework assignments in april on two different accounts. She never did that. Its very apart this student does not wish to apply themselves to doing to work or with following through. Id say about ****** of this training is complete. Supplies have been given. As well an a manual that throughly explains everything you need to know about lashing. A refund would not make any sense. She was already given a $1600 discount. I did not have to offer another day of training but I appreciated her being understanding about me having issues accessing my building, so I wanted to return the favor. But as of right now my only appointment I have available are in August. 

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 23rd 2024 I paid Flawless Flutter $50 for my scheduled eyelash fill appointment(set for 3/30); I mentioned I was driving from an hour and a half away as I had previously for my appointment on March 21st 2024. She told me to come at 10am 3/30. I messaged her I arrived early at 945 am and never heard a response back. At 10am on 3/30/24 I had called and messaged her on her business instagram account, and her personal phone number she previously messaged me from multiple times. When I had come for my first ever appointment with her on 3/21/24, she had sent me an address that led me to storage working units you could rent but no room number. I had arrived early again for my first appointment that was scheduled for 1, but she messaged me at 1 on 3/21/24 saying she was running late and would only be 15 minutes. At 1:30, she told me I could come up for my appointment. On arrival she told me to go to a door in the parking garage and type in her room number (314) and she would buzz me inside. I tried to do that same thing at the call box 3 times when i arrived for my fill on 3/30/24, and nobody answered. There were other people going in and out of the doors and she was not there. I messaged her id like a refund for my appointment because I didnt want to schedule again with her after being so inconsiderate of her clients time. I left the building at 10:20 am after waiting 30 minutes. She eventually messaged me at 1 pm on instagram, three hours after our scheduled appointment (never responding to the text messages I had sent that morning) to tell me she cant do refunds because the money is taken out of her account on certain days. She said she forgot her phone that day but she waited for me at the entrance and never saw me. We argued back and forth. I brought up how using the call box was how I got in the first time so why would I just wait by the door and she said she cant answer the call box for the building without her phone. Which is all the more reason she should have it with her when shes doing business. I told her as a business owner that shouldnt be costing me $50 and a waste of my day because she forgot her phone. I really just wanted my $50 I had sent back, I was easily over the waste of my time. She then told me I made her uncomfortable and she would have rescheduled but now she wont. I told her I didnt want to reschedule, I just wanted the money I paid for that appointment back. She read my message and blocked me on both of my instagram accounts.

  Business Response

  Date: 04/06/2024

  Occasionally appointment run a bit over from previously clients but we do do our best to ensure that we finish things in a timely manor. We did not have the physical phone to buzz the client in and waited downstairs for her for 30 minutes checking any and all entrances. The client was also offered a rescheduling time and grew very hostile and disrespectful towards our business owner. Even still rescheduling was still an option despite us seeing the client on site that day at the time of her appointment. Once the client declined our resolution there was no further potential recourse. 

  Customer Answer

  Date: 04/07/2024

   
  Complaint: 21537198
  
  I am rejecting this response because she handled the situation poorly, and still hasnt tried to resolve this. The business owner just gave an excuse that a previous client ran over time, which she had never mentioned before until I go through the BBB. If she even was there waiting for me, she would have seen me because I was sitting right outside the door. Even if she asked her building for footage of the parking garage, she would've seen me. Plus a reschedule for my appointment was never actually offered, she just mentioned she normally wouldn't mind rescheduling but she felt uncomfortable with me so I didn't have the option. Lots of excuses and just straight up seems like a shady business. Im sure this isnt the first time shes blocked a previous client because she cant do refunds when the issue is on her as the business owner. The reason I wanted a refund is because I was already driving 3 hours for each appointment and she had already been 30 mins late for the first appointment, (which again in the messages she said she was late driving there cuz traffic, not from a client there previously so this sounds like a lie) and then she just never showed up to the second one. She can say she was there all day, but people were coming in and out the whole time I was waiting there from 945am - 1020am for the second appointment and nobody was waiting inside or outside the door. I didn't mind waiting the first time but she wasted so much of my time and money, and is still completely unapologetic. 

  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Flawless Flutter for a brow lamination. Her new studio address is *************************************************** studio 314. The service I recieved looked nothing like what I asked for or the work she showed me she'd done on previous clients receiving the same service. She refuses to fix it or give me any sort of refund, partial or full.

  Business Response

  Date: 04/06/2024

  This client booked for a model set for $120. During a consultation via on Instagram I let her know the relative idea I was going for for the model set and she likes the idea. I showed her a reference photo of a similar style I wanted to go for the only difference Was that I did not have stain so It would look a bit different. I would also like to add that everybodys natural hair is very different, and I cannot create the same look, even using the same technique on one client that I could on the other if they have very different amounts of hair, thickness of hair, or hair color. This specific client had told me in the past that she had very stubborn hair, and that she had never been able to get a lash lift from another technician to hold. Even with that being said, when this client originally arrived to my work lofts, she was very frantic when it came to finding parking, even though she saw all of the parking garages, and I kept trying to direct her to go drive into one of them to go into a guest parking spot, but she refused and just wanted to sit outside And have Me come down and show her. I let her know that I would but that it would be a little bit easier if she would just drive straightforward from the spot that she showed me she was in and she would see it right there. Otherwise, I would have to wrap up setting up for her appointment and cleaning before coming down to get her. She eventually went  Into the parking garage that I had directed her to go into and when she came upstairs, she apologized for taking so long and accredited to it being pregnancy, hormones, and I told her no worries it happens. She was being incredibly hard on herself, and I didnt see a need for that and tried to do my best to get her to be more comfortable during our session and get to know her as a client. I showed her the look. I wanted to go forward with her brows before setting them in place. She loved the shape so I moved forward with the actual lamination. After we were done with the lamination, I got plenty of footage of her. She absolutely loved them and gave no complaints. She even tipped me. She then later let me know a day or two later that the shape didnt hold, but that she didnt want anything from me, but I still wanted to pinpoint what the issue couldve been whether or not, she wanted me to redo the service or get a refund because Im always very determined to make sure that I make every customer is satisfied as possible when it comes to how their service is done. After I tried to ask her, if she had gotten her brows wet, she flipped out on me and started threatening me. I found this extremely unnecessary, considering I was just trying to do my job to pinpoint what the issue couldve been. I really wish you would not have had this experience. I would like to add that the only reason of perm would relax that much after it had already taken, would be due to getting it wet, brushing the hairs down and out of place, or maybe even sleeping directly on her face.