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Business Profile

Vitamins and Supplements

Nutrivein

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approximately 11/14/2024 I placed an order through Nutrivein's web site for 1 bottle of Liposomal Vitamin C - 180 Capsules. On 11/23/2024 I received the package via ****. The package contained the incorrect product. There was no Vitamin C in the package. It contained 3 bottles of Burn Boost and 6 bottles of CalmPro. I have never heard of these products and did not order them. The package had not been opened or tampered with, and the packing slip inside the package had the correct product (Vitamin C) listed, but is not what was in the package. I have tried reaching out to the company via phone number within the time window listed on their web site, but each time it is a bot that answers and states no one is available (3 times). I have also sent them emails with pictures included of the package and product received (3 times). No response at all.

  • Initial Complaint

    Date:09/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product. It never arrived. I asked for replacement. The company said they would send one and send me a tracking. It has been weeks and no one at the company will reply to emails or answer the phone. At this Point I would l just like a refund. I have attached the emails. I travel for work and was using a temp address for this item. Date purchased: Aug 29, 2023 Amount: $16.99

  • Initial Complaint

    Date:08/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nutrivein is continually shipping their *** product to my home without my authorization. I have contacted them and they continue to provide excuses why they can not do so. They have my name and address and my written request to stop supplying me with the *** product. The Nutrivein tel # is ************ or ************. Please have them stop sending their product (***) to my residence.Thank you.

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is NutriVein.com and I purchased eight of their vitamins and supplements. Their magnesium product has a super unsafe labeling error. The "per serving" information on the back label states "210 mg magnesium per serving", but on the front label it states "***** MG per serving"!!! So ALL consumers will either take more then ten times the amount of magnesium then they expected to take or they will be taking less then one tenth of what they expect to be taking depending upon if they read the front labeling or the back labeling.I have called them three times about another very important issue on 03/13/23 (2 times) and once on 03/15/23 leaving two very long and detailed messages related to their products (leaving my contact information and repeating my contact information twice) but they have never cared to call me back after five weeks!!Their BBB rating is an "F" as they have several complaints against them which are all of a similar (bad customer service) nature and the company has refused to fix all of the complaints except for one. Plus, they seem to never return people's telephone calls (just like what I have experienced).At a minimum, I believe that they should be forced to immediately stop selling their incorrectly labeled magnesium product until they can place a corrected label over their incorrect label.I will not buy from this company again as I rate their customer service as a 1 out of 10 and their quality control is also a concern to me...again a 1 out of 10.I purchased their magnesium product because my wife has high blood pressure... but since their label is incorrect I could have created a fatal situation for my wife if I had not noticed their labeling error. How can they still be allowed to sell this???

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered supplements from this company and the sent the wrong order. I have called multiple times and left multiple messages without a return call. I have sent multiple emails and finally got a response. They want me to pay for return shipping for the wrong order they sent. I have responded that I am happy to return the order but it is not my responsibility to pay for their mistake.

Nutrivein is NOT a BBB Accredited Business.

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