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Business Profile

Warehouse Services

ACE Relocation Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warehouse Services.

Reviews

Customer Review Ratings

1/5 stars

Average of 4 Customer Reviews

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Review Details

  • Review fromThea P

    Date: 08/12/2023

    1 star
    I too was scammed this past week by this supposed business. I purchased a puppy from ******************* Puppies out of *************, ** who apparently is in on the scam with Ace Relocation Services. Before I paid any money *** assured me the money would be returned to me in full. *** kept asking for more and more money to get my Morkie, which now I see does not exist. I just hope no one else falls for this scam.
  • Review fromBarbara T

    Date: 07/11/2023

    1 star
    ACE RELOCATION SERVICE PUPPY TRANSPORT IS DEFINITELY A SCAM!I just fell for it. Very sophisticated scam. Everything looked official, tracking code to keep track of the puppy in transit. Puppy was registered and sent off via ACE. Supposedly got all the way to ******* Municipal Airport then they called and gave me the same ************* requirement in full before they would finish transporting her. The Tracker said the same thing. I asked for a picture of the puppy at the airport. They sent it, looked real, with a vet tech in white coat next to her. The "breeder" i worked with (PrettyElfs.com) must be in on it as well. And they were extremely professional with all their documentation etc. Once the breeder got his money he kept in touch me with about the shipping company. Once ACE got the money (yes I fell for it) everyone went dark. Bottom line, ****** learned. Losing the money isn't what is bothering me...being taken for a fool is though. Steer Clear of these SCAMS.
  • Review fromCathy S

    Date: 06/06/2023

    1 star
    DAM SCAM!! THEY TOOK ***** FROM ** FOR A PUPPY THAT DIDN'T EXIST!
  • Review fromBrittany S.

    Date: 01/17/2023

    1 star
    Beware of this company, they are running a puppy scam!!! This company pretended to ship a puppy from ******, ** to my address. They called me twice asking for additional money. The very first day, they asked for $1500 to pay for a temperature regulated crate or else my puppy couldnt board the scheduled flight. I paid for this because they had told me that it would be 95% refundable upon delivery of my puppy. I was stressed over the puppy being lonely and scared, likely cooped up in a small travel crate surrounded by strangers. The next morning I received yet another call and email advising that I now had to pay for a $2000 refundable life insurance policy on my pet. I advised the company that if this was truly needed I would have my pet insured immediately through my own pet policy and would send them the needed documents in order to board her. OR I could simply come pick up my pet at the airport where they were presently waiting for flight. Of course, these should have been very reasonable solutions as I had already paid for my puppy and I should be able to do either of these options. But no, I was told that since the puppy was already in the system that I could not do either of these options and that the insurance fee was required. At this point, I went to ****** and found that this type of scheme is not new for this company and they actually might be working with the breeder who I bought the puppy from, Wonderland Sausages and in some reviews this website name for the breeder might have different titles at different times, such as Festive Sausages or Wonderland Doxies. Sadly, I came to the heartbreaking realization that there is NO puppy,

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