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Business Profile

Car Wash

Spanky's Autowash

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, August 23rd, I went to Spanky's car wash as I do most mornings. The new employee at the wash, failed to direct my vehicle into the rails. This caused my wheel to hit the end of the rail that does not have a bumper on it and damaged my wheel. I have dash camera footage from in front of my car and inside my car that shows the employee's actions, the car hitting the rail and my reaction when it hit. I also have camera footage from inside and outside from after I exited the tunnel and jumped out to check the wheel. The manager on duty was right next to me, as she was drying the vehicle that was ahead of mine. She immediately took photos, and we spoke about it. I offered my camera footage and was told that they have their own and that they had to send the issue to the ***** I received a call from someone identifying themselves to be the ** on Tuesday Aug 30th; the man claimed to have reviewed their footage and said they aren't responsible because there is a bumper there to prevent damage. I requested the video footage to review myself or to send to insurance and was told "I'll see if the owners will let me do that". I have not received the footage, I believe they will not do so because it will show their responsibility.

Spanky's Autowash is NOT a BBB Accredited Business.

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