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Business Profile

Contractors Equipment

WHECO Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for WHECO Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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WHECO Corporation has 2 locations, listed below.

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    • WHECO Corporation

      2989 Kingsgate Way Richland, WA 99354-5311

    • WHECO Corporation

      2989 Kingsgate Way Richland, WA 99354

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** the tech from wheco arrived and started to test various thing on the macine. after 1.5 hours he began to replace parts that he thought would make the ****34/19 level. After ordering the part (relief valve) the machine still didn't level. So ***** says to me after all this it the simple outrigger switch I should've cheked that first. So ******************** the outrigger switch with a small piece of wire and says h*** oder the parts and send them to me. The lift is still not working correctly with a bandaid for a fix. (Note this is a piece of aerial equimpment.) I am shocked that a company would allow a piece of equimpent to be operated with a bandaid for just simple safety concerns. So after not trouble shooting the simplest of parts he inturns orders parts that do not fix the problem. and bi-passed a saftyy mechanism. oorders the correct part and sends them to me to install. I did agree that I would try to install them since they are a mobile company. I I fill the i shouldn't be required to pay for a technican to learn on a piece of machinery that he's worked on before. Most tech's start with the simplest of parts to repair. I am more to willing to pay for hat he did. Time 2hrs and travel time and the actual cost of the parts he ordered but don't install. The time for the installation of the valve I don't feel is good company practice.

      Business Response

      Date: 01/31/2024

      On Friday January 26, ****, our VP of Operations, ***********************, was in contact with Spade Bridgewater. A different WHECO technician was dispatched on Saturday morning, January 27, ****, to rectify the situation. Within a few hours, we fixed the machine, and the machine was working as per factory specifications. All invoices have been zeroed out, and Spade Bridgewater was notified that he has a zero-account balance.

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