Complaints
This profile includes complaints for Water2Wine Cruises's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:07/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were told when booking and by advertising that this was a River of Fire Cruise and I was told by the booking agent that We would board at 8pm then cruise starts at 8:30 we would go to the point in Pasco where the barge will shoot fireworks we would eat before reaching this area and pause and wait for the fireworks to begin at 10:00 pm, fireworks would last about ***** minutes then return to the dock area.The food we were served was leftovers from an earlier cruise and when we arrived at the area for the fireworks viewing on the barge it was 9:30 the Captain chose to turn around and leave, which meant we were victims of False Advertising, Most of the passengers were angry and felt mislead! **** was dismissive and said it was Captains choice!
Business Response
Date: 07/10/2023
Hello, we have contact this guest via phone and issued a refund.
Thank you!
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