Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:03/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company was paid about ****** by my home owners ins. Plus my deductable. To replace roof and broken trusses. Within 1-1.5 years the roof leaked through the ceiling drywall. I met with them in 2/25 and they accepted all fault. They put in additional vents ( but not to code) and fixed drywall. An additional leak occured while I was there for the week of the meeting. They called the first leak condensation, the second ice dam. They claim they are done with repairs. However, they never pulled a structional permit as required by the city for the truss work and apparently do not intend to do so now. They did paint over the second leak but continue to say it was caused by ice dam. I have had another contractor come and look at the repairs and stated venting is not to code. Also, given snow fall and rain he does not believe ice damming is the issue. He feels venting was the issue. I now feel that they cut corners to benefit their profit from the job. This work was completed by the Spokane WA. location.
Business Response
Date: 03/03/2025
Dear Vicky,
Thank you for bringing this matter to our attention. At Alpine Roofing, we take customer satisfaction and the quality of our work very seriously. We sincerely regret the issues you have experienced and want to assure you that we are committed to making this right.
We acknowledge your concerns regarding the leaks and permitting process, and we apologize for any frustration this has caused. While we have previously addressed the issues, we understand that you are not fully satisfied with the resolution. Therefore, we are taking immediate steps to reassess the situation and ensure that all necessary corrections are made to your complete satisfaction.
We will be reaching out to you directly to schedule an inspection and review the venting, leak issues, and permitting concerns. Our goal is to ensure that all work meets both industry standards and local code requirements. If any additional repairs or corrections are needed, we will address them promptly.
Thank you for allowing us the chance to resolve this to your satisfaction.
Sincerely,Ben @ Alpine
Customer Answer
Date: 03/03/2025
Complaint: 23010622
I am rejecting this response because:
Sincerely,
Vicky OlsonI have been told that the actions you are now suggesting, were to be done during the repair process. Is now going to be done. I have documentation on what was to be completed and was not by Alpine. I am not satisfied as this is the same response given to me during our meeting. I am not yet willing to close my complaint at this time. In the photo above you can see the the metal clamp this is not fully seated and it is just one 2x4 not 2 as billed to insurance. Plus the permitting for the work has yet to be pulled.
Vicky Olson
Business Response
Date: 03/07/2025
Thank you for your feedback. We understand your frustration, and we want to assure you that Alpine Roofing remains fully committed to resolving all your concerns thoroughly and professionally.
Since our last meeting, we have taken significant steps to address all issues, including:
•Correcting ventilation issues
•Repairing sheetrock
•Conducting mold inspections
•Finalizing the truss permit through the City of Post Falls
We also want to inform you that Alpine Roofing has officially initiated permit BLDR-25-105 through the City of Post Falls. We anticipate having the inspection completed shortly to ensure everything is up to code and meets all necessary requirements.Customer Answer
Date: 03/07/2025
Complaint: 23010622
I am rejecting this response because: The structional engineer has not completed his inspection and stated if it has passed or failed.
Sincerely,
Vicky OlsonBusiness Response
Date: 03/18/2025
This is still in progress. It will be resolved soon.
Thanks
Customer Answer
Date: 03/19/2025
Complaint: 23010622
I am rejecting this response because: because we are still waiting for the truss inspection by the city of Post Falls structional engineer.
Sincerely,
Vicky OlsonBusiness Response
Date: 03/28/2025
We are still working on this. ThanksCustomer Answer
Date: 03/29/2025
Complaint: 23010622
I am rejecting this response because:for some unknown reason the inspection has yet to be completed.
Sincerely,
Vicky OlsonBusiness Response
Date: 04/21/2025
We are working with the City and an Engineering firm to determine the best course of action.
Thanks
Customer Answer
Date: 04/21/2025
Complaint: 23010622
I am rejecting this response because: They claimed they had a structional engineer out to my house on April 8th. They have not disclosed their findings as of today. The city of Post Falls stated they have not as of April 8th recieved the documents need for inspection. It is required that the city sign off on this requirement.The city has no idea who went out to the property.
Sincerely,
Vicky OlsonBusiness Response
Date: 04/23/2025
The corrections are scheduled for 04/25/2025.Customer Answer
Date: 04/23/2025
Complaint: 23010622
I am rejecting this response because: this is what still needs to be completed: Please let me know if Friday works right away.
Here are the items the engineer recommended be corrected:
• 2x4 Sistering: (1) 2x4 DF#1 each side, nailed w/ 0.148x3” nails @ 8” o/c staggered, 1” min edge, alternating sides, plus (2) beads construction adhesive.
• Gussets at Nail Plates: Add 18”x24” (24” along top chord) 3/4” Structural-I plywood gussets each side, secured w/ 0.113x2” nails, min (2) rows of (5) nails per chord/web, plus adhesive.
• Bottom Chords Check: Remove insulation, inspect for broken bottom chords, document clearly with photos.
Ben Beckett
According to their inspection. This is substantial evidence that the work was not completed in accordance with a structional engineer or the City of Post Falls. We have agreed that Alpine Roofing will be out to do additional work this Friday.Customer Answer
Date: 05/01/2025
As of today May 1, City of Post Falls reports thet have yet to receive any engineered drawings from a Idaho engineer. They also have not had any requests to obtain the appropriate permits. This is required in Idaho. I will NOT accept non permited work. Alpine has not informed me of the number of trusses they claim to have fixed according to who ever they had inspect. Obviously, not through the Idaho process in Post Falls. I can not accept the work at this point. They seem to be cutting corners in my opinion.Business Response
Date: 05/24/2025
Still working to resolve this issue.Customer Answer
Date: 05/24/2025
Complaint: 23010622
I am rejecting this response because: The work did not pass inspection.
Sincerely,
Vicky OlsonBusiness Response
Date: 06/24/2025
Dear Vicky Olson,
Please see attached.
We are pleased to inform you that the truss inspection and city permit at 212 S Idaho St, Post Falls, Idaho, have successfully passed. With these approvals in place, we consider this project fully completed and the matter at hand concluded.
Alpine Roofing has gone above and beyond to accommodate your concerns and ensure that every step of the process was handled with care and professionalism. We trust that our efforts to address and remedy the situation have met your expectations and that you are satisfied with the outcome.
Thank you for your cooperation and understanding throughout this process. Should you have any further questions or require additional information, please do not hesitate to reach out.Customer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23010622, and find that this resolution is satisfactory to me.
Sincerely,
Vicky OlsonInitial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last year we had siding put on which ran ** 36k; this year we had a roof put on by Alpine Roofing ******* (who claims to be BBB certified on their website, but couldn't be found in the search bar during the filing of this complaint). When they nailed in the rain guard the nailed through the fascia causing oil canning. Some nails aren't even through the guard, they are just in the fascia. They destroyed 3-5k worth of work. I contacted the owner who said he would come out and look. He promptly called me the following morning stating it was there before he installed the roof (they are roofing nails; we have a Ring... he never set foot on our property). We know this because the siding company did a 1 year inspection roughly 30 days after the completion of the roof.Business Response
Date: 08/25/2023
*****,
We are extremely sorry for these issues. We do take responsibility and promise to have this situation remedied.
We are going to get this Fascia repair/replacement completed as soon as possible. We will be taking care of any costs associated with this repair. We will do everything in our power to make sure the Fascia is 100% back to looking great.
We apologize for any confusion during our investigation of these issues.
We will get this entire situation fixed.
Thank you
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