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Business Profile

Mailing Services

The UPS Store #4420

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for The UPS Store #4420's headquarters and its corporate-owned locations. To view all corporate locations, see

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The UPS Store #4420 has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***********, *** Store # ****. Thursday March 27, 10:39am I paid extra money for an envelope delivered the next day to ******, city an hour away. The envelope had to be delivered Friday March 28 at 12:00pm the latest. The envelope contained material for a legal litigation, and time is of the essences. I had to make sure the envelope would arrive before attorney's office closed the following day. At the same time, I didn't want to miss a day of work, I decided to take the envelope to the *** store to have it deliver without "problems". At the *** store I was assured if I paid $53.53 the envelope would be delivered at noon (12:00pm), the next day, is why I paid so much money. However next day, something made me drove to ******, from Tricities, (more than one hour one way), I lost a day at work anyway. When I arrived where the envelope should had arrived at noon. It was 1:50pm and waited until 2:25pm and the envelope never arrived. I called *** "customer service" line, and it's a nightmare, the experience with *** "1800" number is horrendous!!! I tried the number at *** store in ********, **, which was where I started the shipment of the envelope, their automated lines re-road my call to their "customer service" and my nightmare never ended, terrible, horrible customer service over the phone!!!I stopped by the *** in ******, after 3:00pm. ****** an associate there, his nametag had message "I will work my best for you", or something similar. ****** paid full attention to my problem, started investigating with his computer, then made a couple phone calls for me, ***** really made truth the message on his nametag, because he when beyond and above his duty. At least I didn't feel ignored as I did, at the Richland store. I went back to ******** *** store Friday and today Tuesday, where their associates made me felt unwelcome both times. They can't and won't help me, they don't know when I can get back my envelope!!! I still don't have the envelope back. I need it urgent!!!

      Business Response

      Date: 04/21/2025

      Attached is our response along with the claim we filed for the package the same day she made us aware it didn't arrive on time. If you have any other questions, please call our management team at ************. Thank you.

    The UPS Store #4420 is NOT a BBB Accredited Business.

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