Complaints

This profile includes complaints for Speedy Movers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Speedy Movers

  901 Aaron Dr Richland, WA 99352-4662

  
• 

  Speedy Movers

  3808 N Sullivan Rd Bldg 13D Spokane Valley, WA 99216

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Speedy Movers move me into my storage unit so I decided to have them move me out. I was ill and unable to drive 51/2 hours to meet the moving crew so I sent them the key and passcode so they could get my things. I was told they do that all the time. Move in day I get a call from *** storage and a bed rail had been left behind. If not picked up within a week it would be discarded. I immediately told the lead mover and he called and was told someone would immediately go over there and get the bed rail. It would be dropped off when a moving crew was near by. Mostly likely within a month. That was April 19th. I had every confidence that the bed rail would be retrieved. Normally I would go out and buy new bed rails. But the rail belongs to a 1970s brass bed. The rail is irreplaceable. The bed is an antique and now it is not complete. Ive contacted Speedy Movers several times over the past several weeks. I hear they are still trying to locate them. I asked to file a claim. I got no response.

  

  Business Response

  Date: 06/26/2024

  We have been in contact with the customer and have tried on several attempts to locate the bed rails and have communicated with the customer are attempts to do so.  On June 19th we sent her a claims form requesting her to fill it out and return.  Customer did select $300 Deductible Valuation on her job and will compensate according to the rules that it allows on that item(s).  Once we receive that form, we can continue the claims process and work on getting the customer taken care of. 

  Customer Answer

  Date: 06/27/2024

   
  Better Business Bureau:
  
  I am completely heartbroken that my brass bed is no longer complete. It was a gift bestowed to me on my 13th birthday and is an irreplaceable family heirloom.

  I am not happy but I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is the only one that is acceptable to me since the bed rail is somewhere in the Richland dump.

  If my insurance claim is not fully met, further actions will be taken.

  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 09/11/2024

  
  Thanks for getting back to me. If you read my email you would see that I gave you an update. I sent the claim forms in June.
  Heres more to the story tho. They just contacted me on 9/4. They never submitted them the claim forms I sent in June. So, I sent them again on 9/7. I have not heard back from them. 
  The admin there seems scattered and disorganized. Ive cced the owner *******. Havent heard from him either. Seems like they dont care that they ruined a family heirloom and antique. 
  Please advise since I have you this update. 
  Thanks
  Diane 
  
  ------------------------------
  Im following up on claim #********. Speedy Movers contacted me at the end of June to file a complaint which I did. I emailed them on 8/25 and again on 8/27 with no response. Its been 2 months since the filing of the claim and the problem has not been resolved. Please advise.
  Sent from ***** **** (************************)
   
  

  
  

  

  Business Response

  Date: 10/02/2024

  We have been in contact with the customer, *****, on a few occasions, the last on 9/11/24 to request additional pictures. Which we have not gotten a response.   We are trying to come to a resolution that is reasonable and fair. 
  
  In ****************, all moves are regulated and have to follow certain guidelines in regards to claims.  The customer chose the Valuation - Replacement cost with a $300 deducible.  But it also states, in the **************** Movers Guide, that it doesn't cover Items of extraordinary value, which she is claiming the bed rails at a $2500 value.  That being said, we want to work with the customer to come up with a resolution.  We will continue to reach out to customer and get it resolved as soon as we come to an agreement.
  
  

  Customer Answer

  Date: 10/16/2024

  An addendum to my previous email  
  
  I read their comment on file. They did not request more pictures. I spoke with ****** early September. She just got back from an illness and was going to look into it and get back to me via phone call. I never received a phone call back nor any emails from them. Last email I sent with no reply was September 3rd. 
  
  There were sufficient pictures of the bed rails that belong to the brass bed. I dont know what more they wanted. If they had specified what they needed  would have given it to them. 
  
  It seems the claim will not be honored anyway. So its a moot point. 
  
  Not satisfied with this outcome at all.
  
  I guarantee I will not hear from them. They never get back to me. This was important. I will be writing a review on as many places as I can to let people know about what they did. Their business is not reputable. 
  
  
  ---------------------------------------------------------
  
  > I have responded within the 7 day window. Please update my file. The resolution of case # ******** has not been resolved.
  > It looks like they will never resolve the claim or do anything about it. A family heirloom gets lost and devalued and they stick their heads in the sand like an ostrich.
  > I want to file a complaint to any authorities that deal with moving companies.
  > I know that a list was given on my first complaint I submitted. I cannot find that email.
  > Can you pass that along to me again. Thank you.
  > *****
  

  

  Business Response

  Date: 12/10/2024

  The customer, ***** ****, was sent a check for $200 dollars on 11/4/24.  We valued the rails at $500 and she had chosen the Valuation option with a $300 deductible, making the payout of the claim $200.  We made several attempts to locate the rails and informed the customer of every attempt along the way.  This claim is resolved and dispute should be closed.  

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following is a brief description of my experience with Speedy Movers on January 7, 2023. Please note that I have more detailed information in my journal entries which I will provide to you if requested. My wife is essentially a bedridden invalid with extremely limited mobility. In October ******************************************************* north Richland whose care service was had deteriorated. I contacted Speedy Movers,to move her to a different facility. That move was successfully and excellently accomplished. Subsequently, my wife's condition deteriorated and she required a move to a higher level of care. I went to the Speedy Movers office, answering all queries posed to me and signed all requested papers presented to me, stating more than once that I wanted the same kind of move that they had been done previously and to move everything. I paid a deposit and was informed they would arrive between 8 and 10 AM on January 7. The move was a disaster. Speedy Movers did not show up on time. Well more than an hour after 10 I called and told that that they could not reach the moving crew. Later, a moving crew member telephoned and said they had been given the wrong address. When I arrived home later I found a voice mail which is recorded from the moving crew made about 9 am informing me that they were in the lobby of my wife's care facility, which obviously was untrue as were other things I was told. The move was incomplete with many items left behind, requiring a second trip to get everythinhg. In a telephone discussion to determine what actually happened, the lady she said she could not talk to me and referred me to the boss who came on the line, downplayed the delay berating and blaming me for not having given them the information, talking over me, refusing to let me explain. He was rude, argumentative and finally just hung up. No bill was sent but billed my credit card directly. A copy of the invoice which included extra charges was sent.

  

  Business Response

  Date: 03/07/2023

  I can understand the customers situation and his point of view... In response to his complaints and concerns, ************* arrived in the time window provided but unfortunately was at the care facility next door and were a little confused on the exact location.  ********** tried to reach the customer multiple times and waiting approximately an additional 60 minutes until we we able to get a hold of the customer and confirm the exact location.  Upon arrival to the customers home, we confirmed the items that we were moving and performed the move accordingly and the customer choose to leave the home early before we were able to do a final walk thru.  The few items that were left were hind we mostly items we were unable to move according to **************** Movers guidelines (household cleaning supplies).  When we were told that the customer would meet us at the final destination and upon arrival, the customer was not present.  We tried multiple times to reach the customer, our office staff and move crew tried to call several times.  After waiting an additional 60+ minutes, ************* went back to the original address where we picked up the items and found the customer having lunch.  This put a major delay in our schedule but still accommodated the customer and finished the job we promised to do. A few days after the move was complete, the customer came in to speak with our staff and we tried our best to provide good customer service and agreed to have our Move ******* go pick up the remaining few boxes that was missed in his personal vehicle and at no charge to the customer.  After that was complete, the customer called on the phone and continued to express his displeasure with the move and we discussed with him in details what happed, offered our apologies, and reminded the customer that we went back a second time at no charge.  He continued his displeasure and stated that his son was a judge and that we would be hearing from him.  We calmly explained to the customer that we provided a service and went above and beyond what was asked and again apologized for any inconvenience that it caused him.  

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mattress and bed frame though Purple on 8/16/22 and Speedy Delivery LLC is their third party delivery service. I paid an additional $200 for assembly service. A date of 8/29 was confirmed by the companies to deliver and assemble my mattress and bed frame but no one arrived as stated. I have contacted north Purple and tried to contact Speedy about the issue. It has not been resolved (its been five days now since the scheduled delivery date) and I have requested several times to be refunded for the assembly service as it was not completed as scheduled. At this point I just want to know where my product is and when it will be delivered! Very poor communication from this delivery service unfortunately

  

  Business Response

  Date: 09/14/2022

  The complaint is not for Speedy Movers.  Speedy Movers does not deliver for Purple Mattress and have the wrong company.  If you refer to the attachment, it shows that Speedy Delivery LLC is the company that they are looking for